Order Taker

Responsibilities:

• Report to work on scheduled time wearing the proper uniform and nametag at all time.
• To maintain a clean and safe work environment
• To inform guests about all other hotel services and promotions upon request
• To maintain good working relationships with all fellow colleagues
• Keep an up-to-date knowledge of the menu beverage list and wine list.
• Maintain the telephone etiquette at all times.
• Take guest orders accurately honor all special requests.
• Process pre ordered Meals.
• Up sell orders
• Give appropriate preparation and delivery times.
• Enter guest orders in Micros POS
• Communicate all incoming orders to servers properly.
• Keep track of all incoming and outgoing orders on floor sheets.
• Maintain an accurate balance of your bank.
• Close checks accordingly upon return of servers.
• Do courtesy call backs
• Process Amenities
• Handling guest inquiries and complaints.
• Inform RC staff of guest check outs
• Assist RC with checks
• Run Shift end Micros reports
• Pay out Tips and Gratuities
• Drop cash payments
• Assist with tray and table set ups if necessary
• Assist with side work if necessary

Qualifications :

• Excellent communication and organizational skills (Fluent in English)
• Must be responsible & reliable
• Work well under pressure in a fast paced environment
• Must be able to work well in a team environment
• Previous F&B experience an asset but not required
• Previous Micros experience an asset but not required (training provided)

Additional Information :

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Remote Work :

No

Employment Type :

Full-time

Key Skills
Lpc,ABAP,Benefits & Compensation,Investor Relations,ITIL,Art
Experience: years
Vacancy: 1