Healthcare Call Center Representative
- Compensation: $18-$20 per hour
- Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit
- Location: Chicago, Illinois
- Work Model: On-site, five days per week
- Employment Type: Contract-to-hire
LaSalle Network is hiring a Healthcare Call Center Representative for a healthcare organization in downtown Chicago. This Healthcare Call Center Representative will serve as a trusted resource for participants navigating healthcare benefits, eligibility and claims. We’re looking for a strong communicator who thrives in a fast-paced call center environment and can deliver accurate, empathetic support. If you have healthcare, insurance, benefits or customer service experience and are ready to grow your career, we want to hear from you.
What's the job?
- Handle inbound calls regarding healthcare benefits, eligibility and claims
- Research and resolve participant questions while coordinating with internal teams
- Explain healthcare benefit plans, policies and eligibility requirements
- Maintain accurate participant records across claims and eligibility systems
- Review documentation, verify information and request additional records as needed
- Coordinate claim adjustments, payment corrections and reimbursement recoveries
- Explain medical, disability, life insurance and illness and injury benefit programs
- Process stop payments, void requests and other benefit-related transactions
- Maintain electronic documentation while following HIPAA and confidentiality requirements
- Collaborate across departments to resolve participant concerns and improve processes
What's needed?
- Previous call center, customer service, healthcare, insurance or benefits administration experience preferred
- Working knowledge of medical terminology
- Strong verbal and written communication skills
- Excellent problem-solving, organization and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Professional approach to confidential and sensitive information
- Reliable attendance and punctuality
- Bilingual Spanish skills are a plus
What's in it for me?
- $18-$20 per hour
- Contract-to-hire opportunity with long-term growth potential
- Hands-on healthcare and benefits experience
- Collaborative, fast-paced team environment
Ready to put your customer service skills to work in healthcare? Apply today for this Healthcare Call Center Representative opportunity. We’re actively interviewing candidates who are ready to make an impact. As a Healthcare Call Center Representative, you’ll gain valuable experience while helping participants better understand and access their benefits.
Jessica McCourt
LaSalle Network
LNCS
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here:
View a full list of our benefits here. All assignments are at-will and their duration is subject to change.