Partner Support Advisor
Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder’s most recent valuation secures our status among the Middle East’s emerging unicorns, affirming a growth-oriented identity.
Over the years, we’ve expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.
As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.
Role Summary:
As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.
Job Responsibilities
- Serves customers by providing product and service information and resolving product and service problems.
- Promptly respond to customer questions submitted via email, chat, phone or any other channels.
- Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
- Ensures performance goals are being met consistently based on quality standards.
- Support the team members and provide training on best practices.
- Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
- Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
- Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
- Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
- Make recommendations when policies and procedures need modification when problems arise.
- Diagnose the technical problem at the customer end and identify the possible solution (s)
- In case of code error, create a summary of the issue (s) and escalation to the development team
- Report to the Manager on any issues which require further action
Desired Qualifications:
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
- One or more years’ experience in related positions.
- Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer
- Excellent typing skills
- Excellent English & Arabic (a MUST) language skills
- Ability to communicate correctly and clearly with both internal and external customers.
- Excellent documentation skills
- Good comprehension skills– ability to clearly understand and state the issues customers present
- Good composition skills– ability to compose a grammatically correct, concise, and accurate written response
- Excellent customer service skills
- Ability to empathize with and prioritize customer needs
- Demonstrable conflict resolution and negotiating skills
- Ability to determine customer needs and provide appropriate solutions
- Effective problem solving skills
- Strong time management skills
- Action oriented and self-disciplined
- Adaptable/Open to change
- Excellent Teamwork
Our promise to talent
We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.
Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.
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