Job Role:
We are currently looking for a Parts Advisor to work for Toyota Al Badia Dubai Service Center. This role is the representation of the brand & parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement & customer retention.
Job Responsibility:
- Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.
- Ensure open and closure of sale order/reservations to optimize stock level & revenue & mitigate the risk of financial loss on a daily basis
- Ensure accurate information capture of customer details on SAP for effective customer data management.
- Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.
- Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.
- Coordinate with the Job controllers and Service Advisors on status of parts, its availability, quotation, order/arrival and ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
Required skills:
- Knowledge with parts catalogue
- Good systems knowledge preferably with SAP
- Spare parts sales experience in the automotive industry
- Good sales and customer service experience
About the team
The Part Advisor is the most critical contributor to parts operation for supply of all parts as per customer and workshop demands of the branch and needs to demonstrate an extremely high level of relationship between all stakeholders to deliver exceptional customer experience. This position directly interacts with Customers, Service Advisor, Parts Supervisor, Job Controller, Technicians and Workshop Manager.
What equips you for the role
- Ability to speak, write and read English to deal with supervisors and customers
- Working knowledge of MS office, SAP knowledge preferred
- Proficient with Electronic Parts Catalogue (EPC)
- Has good product and process knowledge
- Possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree
- Minimum of 2-3 years’ experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material
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