Parts Sales Executive

Role Overview

As a Parts Sales Executive, you will play a critical role in driving parts sales by proactively engaging with both retail customers and the workshop team. As part of our Specialized Sports Equipment team in Abu Dhabi, you'll work in an ONSITE environment where customer service excellence and operational efficiency are paramount. You will ensure timely availability of required parts, monitor inventory levels, control aged and slow-moving stock, and maintain strong working relationships with suppliers and internal departments. Your proactive, customer-focused approach will be essential in managing both retail and workshop parts requirements efficiently.

Responsibilities

• Handle retail and workshop parts inquiries with professionalism and accuracy.
• Provide technical support to customers for correct part identification and solutions.
• Prepare quotations, follow up with customers, and convert inquiries into sales.
• Build and maintain strong customer relationships to ensure repeat business.
• Work daily with Service Advisors and Technicians to ensure on-time supply of parts.
• Follow up on workshop demands, manage back orders, and address urgent requirements.
• Support the workshop in identifying alternatives when certain parts are not available.
• Assist with inventory movement, stock levels, and participate in regular stock counts.
• Manage aged, slow-moving, and non-moving parts; propose plans for liquidation.
• Coordinate with suppliers for order replenishment and track order status.
• Maintain accurate documentation for sales, returns, and warranty claims.
• Ensure proper parts storage and display as per company standards.
• Track parts ETA and maintain clear communication with sales and workshop teams.
• Prepare sales reports as required by management.
• Achieve monthly sales targets and KPIs; identify market trends and business opportunities.
• Maintain a clean, organized, and safe work environment at all times.

Must have requirements

• Minimum 2-3 years of experience in automotive parts sales.
• Diploma or ITI in Automobile/Mechanical Engineering (preferred).
• Strong technical knowledge of automotive parts and systems.
• Excellent communication and customer service skills.
• Proactive approach with robust follow-up abilities.
• Good understanding of inventory management and stock control.
• Proficient with DMS/ERP systems and MS Office applications.
• Ability to multitask and perform well under pressure.
• Experience in dealership parts operations (added advantage).

Nice to have requirements

• Knowledge of Polaris, Indian Motorcycles, or power sports parts.
• Highly organized with strong attention to detail.
• Customer-focused, positive attitude, and results-oriented mindset.
• Strong coordination skills and team player attributes.
• Effective problem-solving abilities and adaptability to dynamic environments.

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