Parts Supervisor - Ras Al Khaimah

Al Tayer Motors is a premium destination for luxury automotive excellence in the UAE, representing some of the world’s most prestigious brands. We believe that our people are our greatest strength. With a team of approximately 3000 professionals representing more than 42 nationalities, we foster an inclusive environment where everyone has the opportunity to grow, achieve, and thrive. Our success is rooted in the richness of our organizational culture, global outlook and the diverse experiences that come together to form a truly high-performing team. Our culture is built on the belief that luxury is not just about the vehicles we offer, but the people who bring those brands to life. Whether in customer service or technical expertise, every role plays a vital part in delivering the exceptional luxury experience our brands are known for. Innovation at Al Tayer Motors goes beyond technology — it’s about empowering our people to exceed expectations and shaping meaningful experiences that inspire excellence. By nurturing their talent and embracing diverse viewpoints, we continue to set benchmarks in the luxury automotive sector — where every detail matters, and every experience is elevate.

Job Description

To supervise the professional support given to the internal & external customers, to accurately identifying their parts requirements and assisting them to make cost benefit purchasing decisions in order to achieve/exceed budgeted sales targets.

Responsibilities

Functional Roles and Responsibilities

• Attend to the customers enquiries, check the availability of the required parts and organize the delivery within prescribed standard time.
• Source parts, if not available in stock, from other locations to meet the urgent requirement of the customers. Alternatively order through inventory department to ensure delivery at an agreed date
• Prepare “Sales Return Note” if the sold item is returned by customers; adjust the stock and payments accordingly to reflect the correct situation of available stock and sales revenue.
• Promote sale of accessories with all customers to increase sales/profitability of the business.
• Contribute towards co-ordination of promotions/campaigns relating to seasonal products and slow-moving inventory.
• Make regular visits to all credit customers to ensure business continuity and to resolve any outstanding customer issues/concerns.
• Handle escalated customer complaints relating to delay in supply or supply of defective/ damaged/ wrong parts. Explain the reasons and re-dress their grievances to ensure the continuity of the business
• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

Qualifications

Qualifications & Experience

• Diploma in Automobile Engineering or similar field

#J-18808-Ljbffr