dubai, dubai emirate, United Arab Emirates Unknown Posted Today
$67,000 – $112,000
Responsibilities
Greet patients direct them to appropriate departments and provide routine information about the hospital when necessary
Handle telephone inquiries from patients and provide information to the respective doctor nurse for the call backs
Appointment management including no-shows rescheduling of patients and confirmations
Register new patients and ensure the records of current patients are up to date
Provide information about medical insurance coverage to patients and collect the payment co-payment based on the insurance eligibility
Provide claim forms in case the patient wants to claim reimbursement
Facilitate daily cash collection credit card slips and cheques deposits at the designated location within the hospital premises ensuring timely and accurate processing at the end of each shift adhering to the standards of finance protocols
Maintain working knowledge of the Hospital Information System times of all clinics duration of appointments doctor s duty roster and procedures for booking appointments
Perform duties of handling patients telephone calls cash and back-office work as specified in the duty roster
Check emails daily ensuring you respond to queries in a timely manner
Ensure operations are carried out uniformly according to the hospital policies and procedures
Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures rules and regulations
Participate in the Hospital training programs
Ensure complaints are handled in a structured timely and professional manner which is fair courteous and respectful of privacy to identify problems and to continuously improve the department s services
Follows the duty schedule as assigned by the team leader supervisor which includes different shift timings as per the need of the departmentStrictly adheres to NMC s regulations and policies especially those related to infection control
patient safety
JCI Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service
Exercises effective interpersonal skills in dealings with department staff colleagues and management
Maintains patient staff confidentiality
Maintain high standards of data accuracy while ensuring compliance with privacy regulations
Generate and process patient invoices for services rendered including consultations treatments and diagnostic tests
Ensure that all charges are accurately recorded in the patient s account reflecting the correct services dates and codes
Issue bills and invoices to patients for any outstanding balances including co-pays deductibles or non-covered services
Provide patients with detailed statements and assistance in understanding their charges and payment options
Prepare and process patient invoices for services ensuring accurate charges
Collect co-pays deductibles and outstanding balances at the time of service
Ensure billing practices comply with legal and insurance requirements