About Metabolic:
Metabolic is a pioneering healthcare facility dedicated to redefining diabetes management through cutting-edge technology AI-driven care and a patient-centric approach.
Job Summary:
The Patient Affairs Specialist serves as the first point of contact for patients at metabolic ensuring an exceptional experience from registration through to checkout. This role combines patient-facing responsibilities with administrative and coordination tasks to ensure seamless operations and outstanding service delivery in line with Glucares values and patient-centered approach.
Key Responsibilities:
Reception & Registration:
Welcome patients warmly and provide a professional courteous first impression.
Register new patients and update existing patient records in the system accurately.
Verify insurance details eligibility and collect necessary documents.
Manage appointment bookings confirmations and follow-ups.
2. Patient Experience & Communication:
Address patient inquiries in person over the phone and via email with professionalism and empathy.
Guide patients through the clinic process (consultations diagnostics pharmacy billing).
Handle patient complaints or concerns effectively escalating where required.
Support multilingual communication and maintain cultural sensitivity in interactions.
3. Administrative & Operational Support:
Manage daily front desk operations including patient flow and scheduling.
Ensure proper handling of patient information in compliance with DHA regulations and data privacy policies.
Coordinate with clinical teams pharmacy and billing departments to ensure smooth service delivery.
Maintain front desk organization appearance and readiness at all times.
Team & Organizational Contribution
Support initiatives to improve patient engagement and satisfaction.
Participate in training programs and staff meetings as required.
Assist in quality improvement and accreditation processes.
Understands follows and supports all hospital infection control programs to ensure patient and staff safety.
Qualifications & Experience:
Key Competencies:
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