Description Location: 268 Al Wasl Rd Dubai AND/OR Grove Mall Al Barsha Dubai
Job summary:
The Patient Affairs Specialist will be the first point of contact for patients ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients managing appointments handling inquiries and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background preferably in healthcare or hospitality with excellent communication and organizational skills.
Key Responsibilities:
1. Front Desk & Patient Reception:
- Welcome greet and assist patients with a warm and professional approach.
- Manage patient check-ins and check-outs ensuring a smooth and efficient experience.
- Provide essential information about the clinics services policies and procedures.
2. Appointment & Scheduling Management:
- Coordinate patient appointments ensuring optimal scheduling for doctors and specialists.
- Manage appointment confirmations reminders and follow-ups to minimize no-shows.
- Update and maintain accurate patient records in the electronic medical records (EMR) system.
3. Patient Experience & Support:
- Serve as the primary contact for patient inquiries concerns and requests.
- Assist patients with insurance verification and billing inquiries.
- Provide clear guidance on clinic workflows procedures and digital health tools.
4. Administrative & Operational Support:
- Maintain front-desk efficiency by managing daily administrative tasks.
- Ensure a tidy organized and welcoming reception area.
- Collaborate with medical and operations teams to optimize patient flow and minimize wait times.
5. Coordination & Communication:
- Act as a liaison between patients healthcare providers and administrative teams.
- Ensure effective internal communication to support seamless patient care.
- Handle confidential patient information in compliance with data protection regulations.
Understand follow and support all hospital infection control programs
Requirements Qualifications & Experience
- Immediate joiner - A MUST
- Arabic speaker - A MUST
- Native like English - A MUST
- Bachelors degree in Healthcare Administration Business Hospitality or a related field is preferred.
- Experience in a front-desk patient affairs or customer service role in HEALTHCARE - A MUST
- Knowledge of billing & insurance process (insurance codes etc.) - A MUST
- Excellent communication and interpersonal skills with a patient-first mindset.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Proficiency in electronic medical records (EMR) systems CRM software and appointment scheduling tools.
Required Experience:
IC
Key Skills Anti Money Laundering,Accounts Handling,Account Development,Account Management,Customer Support,Corporate Marketing
Employment Type : Full Time
Experience: years
Vacancy: 1