Patient Experience Officer

Job Responsibilities

• Answer inbound calls and respond to customer inquiries related to the hospital's services, appointments, and patient care.
• Manage and schedule appointments for patients with various departments ensuring that all necessary information is accurately recorded.
• Provide callers with detailed information about the hospital's services, location, visiting hours, and other general inquiries.
• Assist in coordinating patient visits including follow-up appointments and any special arrangements needed for rehabilitation services.
• Address and resolve customer complaints or concerns efficiently, escalating issues to the appropriate department when necessary.
• Maintain accurate records of all interactions in the hospital's CRM system ensuring that all patient information is up to date.
• Communicate effectively with hospital staff to ensure smooth patient flow and coordination between departments.
• Conduct follow-up calls to patients as required to confirm appointments, collect feedback, and provide additional information or assistance.
• Provide support in multiple languages, e.g. Arabic, English, to accommodate the diverse patient base.

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