Patient Services Specialist - FT

The Bone and Joint Rehabilitation Services (BJRS) Technician is responsible for assisting in multiple aspects of day to day rehabilitation services. The BJRS Technician works in a collaborative model with the Physical Therapists (PTs), Occupational/Hand Therapists (OT/CHTs), Physical Therapy Assistants (PTAs) and other members of the BJRS and Bone and Joint Institute of Tennessee (BJIT) staff members to assist in providing high quality healthcare. Technicians are responsible for providing therapeutic modalities (ultrasound, electrical stimulation, hot/cold packs, vasopneumatic devices, etc.), administration/clerical assistance, management of linen services, basic equipment maintenance and cleaning, ordering/stocking of rehab supplies, hydrocollator/AED/paraffin bath logs, patient set-up for therapeutic exercise/activity, assistance with patient check-in/out and scheduling, courier duties, and non-skilled assistance with basic exercises. All activity related to patient care must be performed under the direct supervision of a licensed and practicing physical / occupational therapist. Technicians are not allowed to perform any therapy interventions that require clinical decision making/problem solving per the Tennessee State Board of Physical / Occupational Therapy. In addition, BJRS Technician roles include promoting fitness and wellness and provide a positive patient experience. Technicians are expected to conduct all interventions and communication with compassion, patient centric mindset, all the while being cognizant of ethical / legal guidelines.

Position Requirements

• High school graduate or equivalent.
• Prior experience as rehabilitation technician is preferred, but not mandatory.
• Patient Care services within scope of job description and ethical/legal guidelines.
• Demonstrate ability to deliver positive and professional communication within the workplace.
• Able to provide rationale for, and safely apply all physical agents/modalities as directed with knowledge of all precautions/contraindications.
• Able to work within the companies EMR system as needed to accurately and efficiently assist with patient care.
• Able to work standard scanner/PC/fax, and adjust necessary exercise equipment for patient care activity.
• Able to provide clear, positive communication, both orally and in writing, with all staff and patents.
• Able to function effectively as part of the BJIT/BJRS team of physicians, physician assistants, medical assistants, nurse practitioners, technicians, athletic trainers and physical / occupational therapists.
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work in a safe manner.
• Ability to handle sharps and biohazardous materials within safety guidelines.
• Ability to maintain confidentiality of all medical, financial, and legal information.
• Ability to complete work assignments accurately and in a timely manner.
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
• Out-patient rehabilitation care in multi-disciplinary team rehabilitation setting
• May be exposed to risk of blood borne pathogens/diseases.
• Able to communicate clearly in English written and verbally.
• Prolonged standing, walking for length of work shift.
• Frequently lifts, positions, transfers, and pushes patients.
• Frequently moves supplies and equipment requiring moderate physical effort (lift/carry/push/pull up to 50 lbs.).
• Full mobility of limbs and trunk, and full manual dexterity and mobility.
• Frequent reaching, bending, kneeling, and crouching.
• Occasionally removes or replaces supplies or equipment weighing up to 25 lbs. from locations at or above shoulder level.
• Lift and / or carry patients with necessary assistance / assistive devices in case of emergency evacuation.

Key Results

• Able to properly and safely perform implementation of all required physical agents under direct supervision of therapist.
• Demonstrates knowledge and ability to supervise therapeutic exercises/activity in a safe manner as directed by therapist.
• Able to effectively manage infection control and cleaning duties throughout the work day.
• Consults with supervising therapist and all necessary staff members immediately during any ambiguous or emergency situations.
• Able to consistently maintain confidentiality of all financial, medical and legal information.
• Demonstrates the ability to communicate with patients and families in establishing favorable attitudes/relationships and motivation toward the rehabilitation process.
• Participates in the orientation and skill development of new team members and therapy students.
• Performs timely, thorough, and complete documentation of all modality and AED log books, supply ordering communications.
• Maintains work areas and personal appearance in a way that reflects professionalism and demonstrates cleanliness, orderliness, and safety.
• Participates in activities that improve department effectiveness, processes, communication, and/or image in the organization. This includes attending 75% of all staff/departmental meetings.
• Ability to manage multiple and simultaneous job responsibilities in a professional, calm, and safe manner.
• Enhances BJRS department and BJIT organization reputation by accepting ownership for all new and different requests; exploring opportunities to create improved work flow and customer experience.

Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.

Community Overview:
Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.

• Medical, Dental, Vision
• PTO
• Retirement Matching
• Tuition reimbursement
• Discount programs
• FSA (Flexible Spending Accounts)
• Identity Theft Protection
• Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.