PC Team Lead

Role Overview

The Operations Team Leader will spearhead our technical operations within the employee benefits and property & casualty departments, overseeing placement, policy servicing, and day-to-day team operations. The role requires an underwriting background and strong technical knowledge across Marine, Engineering, Motor, Property, and Liability insurance.

The successful candidate will provide technical guidance, support team development, and maintain efficient workflows and consistent client service across both departments, including oversight of Medical Insurance operations.

Key Responsibilities

• Oversee daily operations across employee benefits and property & casualty, coordinating workloads, priorities, and service delivery.
• Provide technical guidance on Marine, Engineering, Motor, Property, and Liability insurance, reviewing clients’ insurance requirements, identifying coverage gaps, and coordinating suitable coverage options with insurers.
• Review risk information, insurer quotations, policy wordings, exclusions, deductibles, and endorsements to identify coverage gaps and discrepancies.
• Supervise insurance submissions, quotation comparisons, insurer negotiations, and placement, ensuring coverage meets agreed client requirements.
• Oversee renewals, policy issuance, endorsements, and servicing, monitoring accuracy, completeness, and turnaround times.
• Coordinate Medical Insurance workflows with the employee benefits team and support the resolution of escalated service matters.
• Act as a point of escalation for technical and operational queries, liaising with clients, insurers, and internal teams to resolve issues.
• Guide and mentor team members, review work quality, and support consistent technical and service standards.
• Monitor outstanding cases and operational performance, report recurring issues, and recommend practical workflow improvements.
• Maintain accurate records and ensure operations follow applicable requirements, internal procedures, and agreed service standards.

Qualifications and Experience

• Bachelor's degree in Business Administration, Finance, Insurance, or a related field.
• A minimum of five years of relevant insurance experience, with a strong underwriting background and practical exposure to technical insurance operations, placement, or policy servicing.
• Strong technical knowledge across Marine, Engineering, Motor, Property, and Liability insurance, including coverage analysis and policy wording interpretation.
• Experience within an insurance brokerage is an advantage.
• Previous supervisory or team leadership experience is preferred. Experienced technical professionals who have demonstrated the ability to guide colleagues, coordinate workloads, and take ownership of operational matters will also be considered.
• Familiarity with employee benefits and Medical Insurance operations is desirable, together with the ability to oversee service delivery across both departments.

Key Skills and Competencies

• Sound technical judgment, analytical ability, and attention to detail.
• Effective communication, insurer negotiation, and client relationship skills.
• Ability to prioritize competing demands, resolve problems, and maintain service quality.
• A practical leadership approach, with the ability to coach colleagues and take accountability for team performance.
• Proficiency in Microsoft Office and insurance or brokerage systems.

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