Description
JOB SUMMARY
The Personal Assistant and Quality Executive is a dualrole position that combines highlevel administrative support to the General Manager and Executive Team with a strong focus on quality assurance and training. This individual will ensure the seamless operation of the Executive Office coordinate with department heads and drive quality initiatives in line with GSS & LQA standards. The role also involves designing and implementing training programs to uphold the resorts commitment to exceptional guest experiences.
SCOPE / BUSINESS CONTEXT
- A Full Time position based at Al Maha Desert Resort and Spa The Luxury Collection
- Number of Direct Reports 0
CANDIDATE PROFILE
Education and Experience:
- Bachelors degree in Hospitality Business Administration or a related field preferred.
- 35 years of experience in a luxury hospitality environment with exposure to executive support quality assurance and training roles.
- Familiarity with GSS & LQA standards and experience working with senior leadership teams.
Skills and Competencies:
- Outstanding organizational and multitasking abilities.
- Strong written and verbal communication skills with the ability to engage effectively with senior leaders.
- Analytical mindset with a focus on continuous improvement.
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook) and familiarity with hospitality management systems.
- Ability to create and deliver impactful training programs and quality presentations.
Personal Attributes:
- Professionalism and discretion when handling confidential matters.
- Proactive and solutionoriented with excellent problemsolving skills.
- A passion for luxury hospitality and a commitment to exceptional guest service.
- Strong interpersonal skills and the ability to work collaboratively with diverse teams.
KEY PERFORMANCE INDICATORS
- Successful coordination of General Managers and Executive Teams schedules and priorities.
- Achievement of LQA and quality performance targets across departments.
- Timely and effective delivery of training programs.
- Positive feedback from the General Manager Executive Team and colleagues on administrative and quality initiatives.
KEY RESPONSIBILITIES
Administrative Support:
- Act as the central point of contact for the General Manager and Executive Team including the Director of Operations Director of Engineering and other key leaders.
- Manage calendars coordinate meetings and organize travel arrangements for the General Manager and Executive Team.
- Prepare and circulate agendas minutes and action points for executive meetings.
- Handle correspondence and communication on behalf of the General Manager maintaining professionalism and confidentiality.
- Support the preparation of reports presentations and documentation required for owner corporate or internal meetings.
- Oversee the GXP implementation for operational teams.
Quality Assurance:
- Collaborate with the Executive Team to ensure operational alignment with GSS & LQA standards.
- Conduct regular audits and inspections across all departments identifying areas for improvement.
- Work closely with department heads including Engineering Operations and Sales to drive quality enhancements.
- Track and report on quality performance metrics presenting insights and recommendations to the General Manager and Executive Team.
Training and Development:
- Develop and deliver training programs focused on service excellence GSS & LQA standards and operational efficiency.
- Partner with department heads to identify training needs and create tailored learning solutions.
- Facilitate workshops roleplaying sessions and onthejob coaching to enhance team capabilities.
- Evaluate the effectiveness of training initiatives and make improvements where necessary.
Executive Collaboration:
- Act as a liaison between the General Manager Executive Team and other departments to ensure smooth communication and workflow.
- Assist the Director of Operations and Director of Engineering in implementing quality and efficiency improvements in their respective areas.
- Support crossdepartmental initiatives that contribute to the resorts luxury positioning and guest satisfaction.
- Ensure followup and completion of action items from executive and departmental meetings.
Guest Experience and Feedback:
- Review guest feedback and ensure effective resolution of issues in collaboration with department heads.
- Lead initiatives to enhance the guest journey aligning with The Luxury Collections values: Indigenous Rare and Captivating.
- Regularly assess guest satisfaction metrics and implement strategies to address any gaps.
COMPENSATION AND BENEFITS
- Competitive salary and benefits package aligned with market standards.
- Access to professional development and growth opportunities.
- Comprehensive health and wellness benefits.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Key Skills Internship,EMC,Industrial Sales,Agricultural,ACCA,AX
Employment Type : Full-Time
Department / Functional Area: Administration
Experience: years
Vacancy: 1