This role focuses on initiating and driving a specialist and personalized selection for exclusive customers in an in-store setting, actively contributing to maximizing customer satisfaction and fostering loyalty through tailored interactions and curated luxury experiences as a personal shopper.
Years of Experience
3-5 years retail experience of premium/lifestyle brands
Knowledge and Skills
- Exceptional client service and relationship-building skills
- Strong communication and interpersonal abilities
- Keen attention to detail and impeccable presentation
- Deep sense of client service and hospitality
Languages
English (Russian or Arabic is a plus)
Responsibilities
Functional Roles and Responsibilities
- Understanding the unique preferences and desires of high-end customers in an offline setting, recommending a curated selection of luxury products to assist them in making informed and stylish purchasing decisions.
- Analyzing the shopping behaviors of discerning customers in a face-to-face environment, delivering a superior standard of customer service through a highly personalized approach that caters to their luxury preferences.
- Fostering and nurturing relationships with key luxury customers by offering them exclusive previews of new arrivals, access to premium promotions, and invitations to upscale events and activities hosted by Ounass.
- Providing insights into the preferences and desires of luxury customers to assist the buying team in curating an opulent selection of products that meet the demands of the high-end offline market.
- Ensuring the highest level of confidentiality regarding customers' personal information, strictly using this data for Ounass' exclusive offline services and adhering to the strictest data protection standards.
- Maintaining a meticulously up-to-date database of exclusive luxury customers, including all relevant offline touchpoints to provide a seamless and personalized shopping experience.
- Developing, growing, and solidifying relationships with luxury customers through offline interactions, contributing to the expansion of the Ounass Personal Shopping customer database, including referrals and fostering long-lasting, loyal clientele.
- Continuously monitoring and analyzing high-end offline market trends and competitors' strategies to ensure Ounass remains at the forefront of luxury retail, providing customers with the latest and most exclusive luxury offerings.
Qualifications
Education/Certification and Continued Education
- Education/Certification and Continued Education
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