Pharmacy Concierge - Whitman Walker Pharmacy

Pharmacy Concierge - Whitman Walker Pharmacy in DC (Bilingual Spanish highly preferred)

VytlOne (formerly Maxor National Pharmacy Services) is currently recruiting for the position of full time Pharmacy Concierge at one of VytlOne's network of managed specialty pharmacies in the Washington, DC region.

ABOUT VytlOne

Did you know that patients see their pharmacist an average of 12 times a year? Pharmacy is at the heart of healthcare. Come join VytlOne and make a direct impact on patients’ lives. At VytlOne you have a career with limitless possibilities and the charge to make a difference. A company of 1,600 diverse people and 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care .

JOB SUMMARY

The concierge role is designed to provide personalized attention to patients in order to enhance the customer service experience.

Estimated Hourly Pay $21.00 p/h

ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position)

1. Warmly greet customers upon arrival in a professional and courteous manner.
2. Maintain order and efficiency in lobby area.
3. Facilitate communication between patients and back-end pharmacy staff.
4. Provide direction and assistance for patients in need of Whitman Walker Health services beyond the pharmacy.
5. Work with patients to improve understanding of pharmacy communication systems (i.e. pharmacy app and text notifications).
6. Assist with maintaining over-the-counter inventory.
7. Offer a warm “thank you for your business” to exiting customers.
8. Promptly report any allegations of impropriety to the Compliance Department.
9. Comply with VytlOne’s Ethical Business Conduct policy and VytlOne's Compliance Program.
10. Remain free from exclusion under the Office of the Inspector General and SAMS Medicare/Medicaid lists.
11. Complete required training, as assigned, within the established timeframes.
12. Must be able to cope with the mental and emotional stress of the position.
13. Maintain regular attendance in accordance with established policies.
14. Perform other job-related duties as assigned.

Education High school diploma or GED equivalent

Experience Customer service background

Knowledge, Skills, and Abilities

1. Ability to communicate well with people from a diverse background
2. Bilingual Spanish highly preferred
3. A commitment to treating all patients with empathy and compassion
4. Basic technical and organization skills
5. High customer service orientation, exhibiting a welcoming disposition with the ability to be consistently polite, helpful, kind, courteous and discreet.

The successful candidate should have the ability to communicate well with people from various backgrounds.

As we pave the way in a relentless commitment to positive health outcomes, it’s never been a better time to be part of the VytlOne team!

To Apply please go online at

Maxor is an EOE, including disability/vets