Premier Support Officer (Qatari Nationals Only)

Premier Support Officer (Qatari Nationals Only)

63886

Work Style

Office Worker

Brand

HSBC

Job Type

Full Time

Ready to deliver outstanding service for Premier and Wealth customers?

The Opportunity

The Premier Banking Customer Service Officer is a customer-facing role focused on delivering high-quality day-to-day service for Premier and Wealth customers. Working as a first point of contact in branch and by telephone you'll resolve enquiries efficiently while supporting Premier Relationship Managers with customer follow-up and administrative activity. The role plays a key part in delivering published service-level agreements and the eight Global Premier Service Standards. You'll also help customers adopt digital banking channels while keeping records and documentation accurate and up to date. Throughout everything you do you'll operate within HSBC's operational, regulatory and risk standards. Success means customers get timely clear outcomes complaints are handled correctly and processing is accurate within agreed cut-off times.

In this role you will:

• Own customer enquiries and provide efficient accurate solutions in branch and by telephone
• Support Premier and Wealth customers with daily transactions statements letters documentation and account-related requests
• Deliver published service-level agreements and the eight Global Premier Service Standards
• Promote alternative delivery channels including Personal Internet Banking and increase customer registration and active use
• Manage and resolve complaints in line with required procedures and record keeping expectations
• Prepare and process customer letters including introduction balance salary outstanding-liabilities and clearance letters with dispatch arrangements
• Maintain accurate customer records and keep KYC and CDD requirements complete and up to date
• Process applications documentation scanning and transactions accurately resolving discrepancies and meeting cut-off times

What we're looking for

• Experience in customer service banking or relationship management role.
• Understanding of Premier Banking and mass-affluent customer needs
• Knowledge of financial planning customer-needs analysis and referral processes in day-to-day customer interactions
• Follow HSBC credit policy lending guidelines and operational controls when handling requests and applications
• Demonstrate strong verbal and written communication in customer and colleague conversations
• Deliver high levels of accuracy timeliness and attention to detail across documentation and processing
• Apply sound judgement when assessing customer needs and risk and escape issues through approved channels when needed
• Complete mandatory AML product proposition professional and regulatory training including Premier accreditation

Deliver the Premier experience

If you want your work to show up in customers' everyday moments this role offers real impact. You'll help Premier and Wealth customers get things done quickly and correctly while supporting Relationship Managers and strengthening the branch customer journey. You'll also play a practical part in increasing adoption of digital channels while keeping standards high across KYC CDD complaints and processing controls. If this sounds like the right opportunity for you we'd welcome your application.

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