Premium Services Associate

Job Title: Premium Services Associate

Monthly Pay: $4,800 - $5,400 USD per month

Summary:

Working alongside agency contacts, policyholders, carrier service teams, and internal accounting partners, the Premium Services Associate keeps premium activity moving from request through resolution. This full-time remote role supports accurate payment records, coverage-related account updates, and timely responses across Michigan.

Job Responsibilities:

• Review premium notices, payment activity, and account balances for completeness.

• Research payment questions using policy, billing, and transaction records.

• Coordinate with agencies and carrier teams on returned payments and account updates.

• Document service requests, follow-up actions, and resolutions in assigned systems.

• Support renewal-related premium inquiries and explain next steps to policyholders.

• Escalate complex discrepancies according to established service procedures.

Qualifications:

• Experience supporting financial accounts, policyholders, or service transactions.

• Familiarity with premium payments, policy records, or account balance concepts.

• Ability to interpret transaction histories and identify discrepancies.

• Comfortable navigating account platforms and maintaining accurate notes.

• Clear written and verbal communication with agencies and internal partners.

• Sound judgment when handling sensitive payment and coverage information.

Perks & Benefits:

• Fully remote work from Michigan.

• Structured training on premium workflows and internal tools.

• Collaborative partnership with service and accounting teams.

• Opportunities to build knowledge of policy and payment operations.