Job Title Pricing and Sales Coordinator
Location Dubai - Jebel Ali
Experience 3 Years
Reporting To Commercial Sales Manager
Company TLM International Freight Services
About TLM International Freight Services
TLM Logistics is an end-to-end logistics partner based in Jebel Ali Free Zone providing seamless Air Sea and Land Freight Warehousing 3PL and Contract Logistics solutions TLM Logistics is more than just a shipping company in Dubai we are your end-to-end logistics partner in one of the world s most dynamic trade corridors Based in the heart of the Jebel Ali Free Zone we specialize in providing seamless freight services in Dubai intelligent warehousing and reliable 3PL solutions to help your business scale with confidence Since 2014 we ve grown into one of the top logistics companies in Jebel Ali Free Zone by prioritizing speed security and service integrity Our clients count on us for responsive communication on-time deliveries and logistics strategies tailored to their industry From air sea and land freight to flexible storage and distribution TLM is the logistics backbone behind businesses that move the UAE and the world forward TLM Logistics offers full-spectrum freight forwarding in Dubai delivering seamless efficient and reliable cargo movement across air sea and land As one of the top freight forwarding companies in the UAE we empower businesses of all sizes to move goods with speed compliance and transparency across borders and across industries From urgent air freight and consolidated sea cargo to heavy haul project logistics our team designs solutions that work for your timelines cargo types and cost targets With deep experience in customs clearance multimodal coordination and international documentation we simplify complex logistics so your supply chain flows smarter and faster
About the Role
The Pricing Sales Coordinator will support the commercial and sales operations of the Freight Division by managing customer enquiries preparing competitive freight quotations coordinating with shipping lines airlines transporters and other vendors and ensuring timely conversion and execution of bookings The role requires strong attention to pricing accuracy market awareness coordination skills and the ability to work closely with the sales and operations teams to provide competitive solutions across Sea Air and Land Freight
Key Responsibilities
Pricing Quotation Management
- Receive and analyze customer and sales team enquiries for Sea Air and Land Freight services
- Obtain and negotiate rates from shipping lines airlines transporters overseas agents and otherservice providers
- Prepare accurate and competitive freight quotations based on agreed commercial guidelines
- Maintain and regularly update vendor rate sheets tariffs surcharges and pricing databases
- Monitor market rates carrier updates fuel surcharges and other cost fluctuations
- Ensure quotations include correct freight charges origin destination charges applicable surcharges validity and commercial terms
- Follow up on quotations and maintain proper records of quotation status and conversion
Sales Support Coordination
- Provide day-to-day commercial support to the Freight Sales Business Development team
- Respond promptly to customer and sales enquiries and coordinate internally to provide suitable freight solutions
- Prepare rate comparisons commercial proposals and other documents required by the sales team
- Support the sales team in identifying competitive pricing opportunities and improving quotation-to-booking conversion
- Maintain accurate customer quotation and opportunity information in the CRM ERP system
Booking Shipment Coordination
- Process confirmed bookings and coordinate with the Operations team for smooth execution
- Ensure all agreed commercial terms and quoted rates are correctly communicated to Operations
- Coordinate with customers and vendors regarding booking confirmations schedules cut-offs and other shipment requirements
- Track booking status and ensure timely follow-up on pending confirmations
- Escalate pricing booking or service-related issues to the concerned manager when required
Vendor Carrier Coordination
- Maintain strong working relationships with shipping lines airlines transporters overseas agents and other freight service providers
- Obtain spot rates and contract rates based on customer requirements
- Compare multiple vendor options to identify the most commercially viable solution
- Maintain updated records of vendor rates service schedules and applicable terms
Reporting Documentation
- Maintain daily weekly records of enquiries quotations bookings and conversion ratios
- Prepare pricing reports quotation status reports and sales support dashboards
- Track quotation conversion and identify reasons for lost business wherever possible
- Ensure proper documentation and filing of quotations rate confirmations and commercialcorrespondence
- Support management with pricing and sales performance reports as required
Cross-Functional Collaboration
- Work closely with Sales Operations Finance and Management to ensure smooth shipment execution
- Coordinate with Finance regarding credit terms customer requirements and commercial approvals when required
- Ensure clear handover of confirmed shipments from Sales Commercial to Operations
- Support resolution of customer and vendor commercial issues to maintain service quality
Key Performance Indicators (KPIs)
- Accuracy and turnaround time of quotations.
- Quotation-to-booking conversion ratio.
- Competitiveness and profitability of freight rates.
- Number and value of enquiries handled.
- Timely follow-up on quotations and pending bookings.
- Vendor rate competitiveness and response time.
- Accuracy of CRM/ERP and pricing records.
- Support provided to the sales team in achieving revenue and gross profit targets.
Required Skills & Qualifications
- Bachelor's degree or diploma in Logistics, Supply Chain, Business Administration or a related field.
- 2–5 years of relevant experience in freight forwarding, logistics, pricing or sales coordination.
- Good understanding of Sea, Air and Land Freight pricing and commercial processes.
- Experience dealing with shipping lines, airlines, transporters and freight agents.
- Strong Excel and data management skills.
- Excellent communication, coordination and negotiation skills.
- Strong attention to detail and ability to work under tight deadlines.
- Knowledge of freight forwarding terminology, surcharges and commercial documentation.
- Experience with CRM/ERP systems will be an advantage.
Preferred Profile
The ideal candidate should be commercially aware, detail-oriented and highly responsive, with a good understanding of the freight forwarding market. The person should be capable of handling multiple enquiries simultaneously, obtaining competitive rates, supporting the sales team and ensuring a smooth transition from quotation to booking and shipment execution.
#J-18808-Ljbffr