What you get to do in this role:

Customer Advisory

Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers applying ServiceNow methodologies

Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges

Document and present insights and recommended solutions to meet customer goals

Create high-quality deliverables that communicate strategic agreement present multi-year roadmaps and document the full business case to justify action

Communicate and advise in 1:1 and 1: many environments

Sales and Customer Success Advisory

Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.

Provide expertise to help assess and prioritize accounts and strategies

Provide full lifecycle business outcome and value realization advice

Thought leadership

Identify and lead to the creation of new IP (best practices white papers workshops etc.)

Improve current methods and frameworks

Work with and enable the ServiceNow teams on a business consulting approach to sales

Qualifications :

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

10 years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor

Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred

Experience in a major industry (such as FSI Telco Manufacturing Retail etc.) is preferred

Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience

Experience with public speaking meeting facilitation and white boarding

Deep customer connects in regions

High level of executive presence with a humble demeanor

Analytical and financial experience

Enjoyment working in a collaborative environment

Ability to travel up to 40% of the time

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.