PRO and Training Coordinator

Job description

START YOUR JOURNEY WITH US

Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?

Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.

Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.

Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.

Our story is one of heritage, passion, and belonging, and now, it could be yours too.

Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.

LOVE WHAT YOU DO EVEN MORE

At Marriott, we believe exceptional guest experiences begin with how we treat our associates.

At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do.

We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:

• A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.
• Professional growth and mentorship, guided by some of the region’s most accomplished hoteliers.
• Competitive salary and benefits, including on-property accommodation and full-board meals.
• Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.
• Comprehensive medical and life insurance coverage.
• All the tools, resources, and support you need to excel every day.

OUR EXPECTATIONS FROM THE ROLE

JOB SUMMARY

The PRO make sure that all visa requirements for employees are met and processed. Ensure the best possible communication with all relevant, local authorities required to process permits, visas and other necessary legal documents.

Responsible for the complete administration of all employee documents, visas, permits, licenses and their processing through authorities, as per standard required by the hotel according to the law of the UAE.

The Training Coordinator is responsible for administrative support to Learning and Development (L&D) efforts of the Al Maha Desert Resort and Spa, The Luxury Collection.

Helps drive company values and philosophy and ensures all L&D activities are operating in the hotel and aligned with Company vision and standards. Ensures compliance with applicable regulations and Standard Operating Procedures.

SCOPE / BUSINESS CONTEXT

A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.

Number of Direct Reports - 0

Titles of Direct Reports – N/A

CANDIDATE PROFILE

Experience

• Previous Government Relations and Administrative Experience within the United Arab Emirates Government
• Hospitality/hotel experience desirable

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Fluency in written and spoken English
• Innovative
• Pro‑active and reliable
• Time Management
• Excellent typing speed and accuracy of spelling and grammar, layout and content formation essential.
• Highly organized and efficient approach required
• Ability to manage varying needs and prioritizing to ensure best business results
• Multi‑tasking skills
• Computer skills (MS Office, social media tools)

Education or Certification

High school diploma or GED; 2 years’ experience in the human resources or related professional area.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

Essential Functions

• Process the company Trade License renewal. (Visit Dubai Economy, Civil Defense, Municipality, SIRA and DTCM)
• Visit Emirates Head Quarter for Hotel Liquor License Renewal
• Apply new employment visas in GDRFA System
• Visit Immigration Office for visa related problems
• Apply Visa Cancellation in GDRFA System
• Maintain filing system & database
• Monitors visa expiry of existing associates
• Ensure timely renewal of all residence visa, OHC and Emirates ID
• Apply Residence Visas in the GDRFA System. (New and Visa Renewal)
• Deposit Passports at ZAJEL for visa Stamp.
• Apply Occupational Health Card Medical for food handler staff.
• Taking staff for Visa Medical and OHC Medical to the medical center
• Submits monthly visa expenses to Finance at month end
• Accompany all associate leavers to the airport to ensure visa cancellations & safe departures

Other Functions

• Pick-up new associate from the Airport
• Drop-off and Pick-up associates in the city whoever is on training in the city
• Takes associate to a hospital during emergency cases
• Collecting official and associates’ posts from Empost
• Collects hotel supplies from the suppliers, who cannot come or deliver to Al Maha

Admin and Human Resources Tasks

• Places order of Office Supplies in ACE System.
• Releases Office Supplies to the departments on a specific timing
• Maintains the stationary store
• Submits the office supplies’ requisition charges of every department to Finance at month end.
• Apply for medical insurance of new associates and requests for deletion of resigned associates
• Assists with the organization of any associate events.
• Prepares leaving documents of associates i.e. acceptance letter, exit clearance, exit interview questionnaire, and service certificate
• Prepares Al Maha ID cards after issuance of residence visa
• Book tickets of new joining associates
• Raise a PR for the ticket purchased on ACE and update the LPO database for ticket record.

Learning and Development

• Involved in the administration of the property’s Orientation program to drive successful integration of management and hourly employees into the organization that supports a strong culture and brand strategy activation, taking an active part in the facilitation of the program.
• Ensures compliance of all Marriott statutory classroom and e-Learning courses.
• Administers the Marriott e-Learning platform, ‘MyLearning’.
• Supports all Marriott on-property training programs, on a need basis.
• Updates associates’ training on mHUB/DLZ i.e. instructor led trainings (Orientation, AIS & ESSM, service culture pathways)

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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