Purpose of the job
Accountable for the overall success and performance of the product the role is responsible for the product planning and execution throughout the Product Lifecycle including - gathering and prioritising product and customer requirements aligning with the the product vision and working closely with engineering sales marketing and support teams to ensure effective delivery of business goals and objectives. Working in close collaboration with key stakeholders the Product
Manager plays a key role in identifying and creating defined product requirements whilst ensuring a seamless process for all involved ultimately turning vision into reality. The role involves engaging with clients to understand their needs facilitating the adoption of our solutions effectively and driving customer satisfaction and retention.
Key Responsibilities
Product Strategy
Take full ownership of product initiatives from ideation through opportunity assessment solution delivery and to market success
Create and manage the product roadmap pursuing alignment across business engineering design and marketing teams
Write clear and concise product definitions capturing the vision goals and key elements of new offerings
Prioritise between existing and new customers features architectural improvements and operational excellence
Develop product pricing and positioning strategies Translate product strategy into detailed requirements and prototypes
Ensure consistency in delivery of value setting iteration priorities for several agile development teams
Able to understand the trade-off between different priorities to deliver products solving customer problems to achieve business objectives Product Execution
Lead end-to-end product development cycle from discovery to launch and iteration; Scope and prioritise activities based on customer impact and business value
Assess product designs making specific recommendations for improvement
Act as a product evangelist to build awareness and understanding
Effectively communicate status progress and outcomes to senior management Support the development team with queries
Manage product roadmaps and releases
Run beta and pilot programs with early-stage products and sample Data Driven and Customer Centric
Gain an in-depth understanding of the customers experience identifying and filling product gaps whilst generating new ideas to grow adoption and improve customer experience
Understand consumption patterns and user journeys in context of product usage to create new engaging experiences
Analyse key data to identify issues and discover opportunities to develop new product features
Explore customer and business needs and feedback reviewing various options and mock-up prototype solutions
Define a set of KPIs to measure business impact with the ability to analyse and utilise them in decision-making processes
Represent the customer (proxy) within the development process Determine feature requirements Influencing People
Motivate and inspire the product team and stakeholders to champion the product vision goals strategy and benefits throughout the company
Create buy-in for the product vision both internally and with key external partners Collaborate with business partners to facilitate meetings for business requirements definition technical requirements elicitation integration specification updates request data samples and articulate dependencies
Manage incoming escalations analysing issues and engaging the team into problem framing and ideation processes to deliver the most optimal solution
Provide insight to stakeholders on the product and market
Manage cross-functional teams Client needs
Feedback and Insights: Gather client feedback and provide insights to internal teams to influence product development and improvements.
Performance Metrics: Track client success metrics such as product usage satisfaction and retention rates providing regular reports to management.
Client Advocacy: Advocate for client needs across internal departments to ensure the client voice is heard in product and service discussions.
Knowledge skills and experience required
Proven experience in product management and product development
Strong communication skills
Strong customer focus and empathy
Take-charge mentality growth mindset detail-oriented
Experience delivering results in a data-driven environment
Ability to interpret feedback from various stakeholders to evaluate performance of services platform or processes and develop recommendations on how best to address for both the near term and long term solutions
Ability to research and analyse business information to develop an understanding of the industry and competitive environment
Demonstrated success implementing and managing digital asset management solutions and/or workflows in a complex or creative environment
Strong track record of positive team collaboration and partnership
Ability to multi-task in a fast-paced environment with fluctuating and conflicting priorities and deadlines
Self-starter with a problem-solving mindset the ability to work with minimal supervision and to direct others work
Experience in the travel industry is a plus
Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any family status age individuals with disabilities and people from all backgrounds cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process please let us know.
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