Description
Role
The Product Specialist Magnesia Spinel Bricks will act as a link between Customer NPD and Operations teams manage the technical lifecycle market positioning and application support for Magnesia-Spinel Bricks used in cement applications. The role requires deep product knowledge customer interfacing skills and cross-functional collaboration to drive product performance development and commercial success.
Responsibilities
Provide technical support on Magnesia spinel brick performance in various applications such as Cement kiln.
Work closely with customers sales and application teams to optimize refractory selection and installation practices.
Support in product trials troubleshooting failure analysis and post-mortem evaluation at customer sites.
Collaborate with NPD and manufacturing for product development formulation improvements and product positioning.
Maintain and update product documentation including Product Data Sheets (PDS) application guidelines and comparison charts.
Conduct competitor benchmarking and support product portfolio rationalization.
Deliver technical training for internal teams and customers on Magnesia spinel product line and usage best practices.
Contribute to strategic discussions on material cost control sourcing alternatives and product performance KPIs.
Support pricing proposal preparation and commercial discussions from a technical perspective
Requirements
Essential:
- Chemical/ Ceramic
Knowledge of manufacturing processes of cement industry refractory products and application of products.
Hands-on experience in technical support customer trials
Preferred :
Interpersonal Skills:
Ability to work with teams and lead decision-making processes in a team environment.
Excellent interpersonal communication and listening ability.
Management Skills:
Strong analytical skills.
Excellent planning and organizational skills.
A strong ability to be adaptable and flexible.
Effective negotiation skills.
Effective communication Skills.
Highly motivated / self driven results oriented.
Capable of handling multiple priorities.
Able to generate multiple solutions to problems in order to troubleshoot them effectively.
Able to collaborate with external and internal customers and stakeholders.
Other Skills:
Ability to interpret basic financial data.
Proficient in MS-Office/GSuites.
Required Experience:
IC
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