Job Summary
We are looking for a Product Support Engineer to provide technical support to customers, troubleshoot product-related issues, conduct product demonstrations, and ensure smooth product usage. The candidate will work closely with Development and QA teams to identify, investigate, and resolve technical issues.
Key Responsibilities
- Provide technical support and troubleshooting for product-related issues.
- Analyze customer issues and identify root causes.
- Handle support tickets and ensure timely resolution.
- Coordinate with Development and QA teams for complex issues.
- Reproduce, document, and track software bugs.
- Assist customers with product features and technical queries.
- Conduct product demonstrations for clients and explain product features, functionality, and usage.
- Monitor recurring issues and suggest product improvements.
- Maintain proper documentation of issues, solutions, and FAQs.
- Ensure customer issues are resolved within defined timelines.
Required Skills
- Good understanding of software applications and troubleshooting.
- Basic knowledge of React.js, .NET Core, and MS SQL Server .
- Understanding of APIs, databases, and web applications.
- Good problem-solving and analytical skills.
- Ability to understand and debug technical issues.
- Fluent in English with strong verbal and written communication skills.
- Strong client communication and customer-handling skills.
- Basic knowledge of ticketing/support tools is preferred.
Experience
1–3 years of experience in Product Support, Technical Support, Software Support, or a similar role.
Education
Bachelor’s degree in Computer Science, IT, or a related field .
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