Production Support Head

🚀 We are Hiring! Head – Production Support 🚀

Are you a seasoned IT support leader with a track record of keeping business-critical systems running flawlessly? Do you thrive in high-stakes environments and excel at managing large-scale enterprise operations?

We are looking for a dynamic Head of Production Support to lead our enterprise-wide support operations in Navi Mumbai . If you have 15+ years of experience and a passion for operational excellence, automation, and leadership, we want to hear from you!

Location: Navi Mumbai (Work from Office)

Experience: 15+ Years (with 8+ years in Production Support leadership)

⏳ Notice Period: Immediate to 30 Days preferred

Role Overview

As the Head of Production Support, you will lead enterprise-wide production support operations. You will be responsible for ensuring high application availability, operational stability, strict SLA compliance, and effective incident management for our business-critical applications.

Key Responsibilities

• Lead Production Support and Service Delivery teams.
• Manage Major Incidents (P1/P2), Problem Management, and Change Management.
• Ensure application uptime, SLA adherence, and operational excellence.
• Drive RCA, service improvements, and support automation initiatives.
• Coordinate with Business, Infrastructure, Development, and Vendor teams.
• Oversee 24x7 support operations and team management.
• Implement ITIL best practices and governance processes.

🛠️ Required Skills & Qualifications

• Core Expertise: Production Support, Service Delivery Management, and ITIL Framework.
• ITSM Tools: Hands-on experience with ServiceNow, Remedy, or Jira.
• Monitoring Tooling: Familiarity with Dynatrace, AppDynamics, Splunk, or Grafana.
• Infrastructure & Cloud: Exposure to Cloud Platforms (AWS / Azure / GCP), Linux/Unix environments, and Databases (Oracle, SQL Server, PostgreSQL).
• Leadership: Exceptional stakeholder communication and team management skills.

Preferred Experience & Certifications

• Experience managing large-scale enterprise or BFSI applications.
• Proven track record in a 24x7 support environment.
• Certifications like ITIL Foundation/Expert, PMP/PRINCE2, or AWS/Azure certifications are highly preferred.

How to Apply

If you are ready to take on this leadership challenge, send your updated resume to with the subject line "Application: Head - Production Support" .

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