Production Support Senior Analyst

Role Description

The application monitoring team covers request servicing, application monitoring and system healthcare for our global clients. We are looking for a Production Support Senior Analyst to enable this team’s success.

What does success look like as a Production Support Senior Engineer – Application monitoring?

Alert Management & Monitoring:

• Provide first and second-line support for FNZ’s application monitoring and alerting systems.
• Ensure that platform alerts are managed effectively, minimizing system downtime and disruption.
• Proactively monitor the platform, identifying and addressing potential issues before they impact service.

Application Support Platform Maintenance & Improvement:

• Implement and manage routine platform checks to ensure system robustness and reliability.
• Contribute to the platform maintenance process, ensuring comprehensive application support practices are in place.
• Contribute to continuous service improvement by actively driving proactive measures and system enhancements.

Leadership & Development:

• Mentor and guide junior team members.
• Monitor team performance and continuously seek improvement opportunities for skills and processes.
• Develop, maintain, and ensure adherence to comprehensive documentation on team activities.
• Collaborate with internal stakeholders to ensure that business objectives and needs are met.
• Contribute to audit and effectiveness requests.

What we are looking for:

• Experience : 4.5-8 years of relevant experience
• Educational Background : Degree in Computer Science, Information Technology, or a related field; or equivalent experience.
• Technical Skills : Intermediate proficiency in SQL.
• Communication Skills : Strong verbal and written communication skills; capable of confidently interacting with platform dedicated teams.
• Incident Management : Experience in support and incident management, preferably with ITIL or equivalent frameworks.