Program Manager – Customer Excellence
Location: Gurgaon
Role Overview:
Are you passionate about improving the quality of customer experiences? Do you like to identify the operation waste and improve the efficiency? Do you like to dive deep to understand problems? Do you strive to create customer-centric solutions that drive measurable results? Does coordinating across teams and countries sound exciting? If so, the Lenskart Customer Excellence Systems team is looking for a Program Manager, to build and manage programs that improve the customer experience at our offline retail stores.
As Program Manager Customer Excellence at Lenskart Retail, you will play a pivotal role in driving operational excellence, process optimization, and driving a culture of continuous improvement within our offline retail stores. Your primary focus will be on enhancing customer experience, standardizing processes, and ensuring efficient operations across all stores.
Key Responsibilities:
● Continuous Improvement Initiatives:
● Standardization Efforts:
● Cross-Functional Collaboration:
● Project Management:
Qualifications and Skills:
Preferred Experience
Personal Attributes:
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