Program manager

Key Responsibilities:

Own end-to-end city launch, activation, and scale-up of Vet-at-Home services. Drive 0→1 execution and rapid expansion across key micro-markets Take full ownership of ground operations, including supply deployment,scheduling, routing, and service

delivery

Ensure high fulfilment, low cancellations, and fast turnaround times through tight operational control Identify demand hotspots and build hyperlocal supply density to improve service reliability and speed Conduct deep competitive analysis across pricing, service quality, SLAs, and operating models Translate market insights into clear action plans for growth, differentiation, and operational efficiency Continuously track competitor moves and adapt city strategy in real time Build and scale local partnerships with veterinary clinics, hospitals, pet stores, and ecosystem players Leverage partnerships to unlock supply, demand, and brand visibility. Negotiate and manage partner relationships to drive long-term value Identify and execute inorganic growth opportunities(clinic acquisitions, exclusive tie-ups,strategic

alliances)

Lead end-to-end deal cycles—sourcing, evaluation, negotiation, and integration into operations Ensure seamless post-acquisition integration into the Vet-at-Home operating model Drive on-ground audits, field visits, and quality checks to maintain high service standards

What we're looking for:

3–5 years of experience in high-intensity ground ops / city management roles (startup experience strongly preferred) Proven track record of owning metrics and hitting aggressive targets in live operations Strong understanding of micro-markets, logistics, and demand patterns Highly execution-driven with a biasfor action and ability to operate in chaos Comfortable with data, dashboards, and rapid decision-making Ability to hire, manage, and push on-ground teamsto deliver outcomes Strong problem-solving skills with a "figure it out on the ground" mindset