Program Manager Global Benchmarking Standards and Audit

Are you interested in defining the future operating model for Amazons global delivery operations and creating a worldclass experience for our customers associates and driver partners Amazon Logistics (AMZL) delivery operations are on pace to become one of the largest parcel carriers in the world. Robust process improvement and development leverages delivery station and driver capacities that are critical to accomplishing that scale. All while delivering a worldclass customer experience.

The Global Benchmarking Standards and Audit (GBSA) team leads defining implementing measuring and improving standard work processes that will drive customer experience and performance improvement within Amazons delivery station network. We are accountable for influencing businesscritical decisions that enable scale and deliver consistent industryleading performance within our AMZL Operations. We raise the bar on customer experience through lowering costs and supporting rapid growth. We act as a catalyst for change by driving innovation at the operator level prioritizing technology initiatives and supporting engineering design innovations.

While all GBSA programs are part of the same mechanism interacting closely to drive operational performance this role is focused on the Standards Program. This role will be part of the global standards subjectmatter expert (SME) network. Regional Standards SMEs own localization as well as peer and stakeholder engagements to provide the best operational performance aligned with network goals.

To be successful in this role you will need to be an influence capable of working effectively with senior leadership across multiple organizations and geographies. You will also need to be a selfstarter proven program leader diligent project leader communicator and problemsolver with strong analytical skills. You will evaluate opportunities for prioritization and impact without requiring constant guidance. You will work with crossfunctional teams on complex logistics problems deal with ambiguity and advocate on behalf of the customer.

Key job responsibilities
Serve as a trusted intermediary between global teams and local operations to ensure effective adoption of global standards
Serve as a gatekeeper for Change Management in assigned process areas
Advocate for regional AMZL in global standards discussions
Support process improvements best practice sharing and standardization across all Amazon Logistics processes using LEAN principles
Measure and establish standard rates for standard work to be used for labor and capacity planning
Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality
Collaborate with counterparts in other functional areas (Safety Quality Learning Tech) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale

About the team
Our mission: We force multiply worldclass processes by scaling them globally. We identify propagate and measure the adoption of standard work to drive continuous improvement across the WW AMZL network. We are a diverse and international team that works with numerous crossfunctional teams to deliver the best operational standards.

4 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Bachelors degree
Ability to deal with ambiguity and handle changing priorities with speed
Excellent communication skills; ability to simplify complex topics for broad audiences
Ability to operate at both a strategic and operational level

2 years of driving process improvements experience
Masters Degree in Engineering or related field
Strong analytical skills paired with handson attitude
Experience managing tasks with statistical financial strategic and operational analysis and modeling involving large data sets
Ability to dig deep and develop innovative ideas for process challenges
Excited about working in a diverse group and contributing to an inclusive culture
Experience working with crossfunctional teams in a dynamic environment

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