Program Manager – Alternate Fulfillment
Location: Dubai, United Arab Emirates
Industry: Logistics and Supply Chain
Function: Program Management
Job Type: Full‑time
Program Manager – Alternate Fulfillment in Dubai is a Logistics and Supply Chain opportunity focused on expanding Seller Flex, Vendor Flex, and Direct Fulfillment programs across Africa, the Middle East, and Turkey.
Overview
The Program Manager will lead regional initiatives for Amazon’s Unified Alternate Fulfillment channel across the AMET region. These channels enable customer orders to be fulfilled directly from seller and vendor warehouses while maintaining Amazon’s standards for speed, reliability, and the customer experience. The role supports the expansion and optimization of Seller Flex, Vendor Flex, and Direct Fulfillment programs, combining strategic planning, data analysis, process development, stakeholder management, and end‑to‑end project execution.
Key Responsibilities
- Lead regional program management for Unified Alternate Fulfillment initiatives across AMET.
- Support the expansion of Seller Flex, Vendor Flex, and Direct Fulfillment networks.
- Define program requirements, scope, objectives, milestones, and measurable outcomes.
- Develop structured project plans and coordinate implementation from concept through completion.
- Analyze operational data to identify performance gaps, business risks, and growth opportunities.
- Create innovative solutions based on research, data, and customer requirements.
- Use a broad operational perspective to identify improvements across multiple teams and markets.
- Establish reporting mechanisms, performance metrics, and program review processes.
- Work with senior leadership to prioritize high‑impact improvement initiatives.
- Present program recommendations, progress updates, risks, and results to senior stakeholders.
- Coordinate with operations, supply chain, technology, finance, product, and commercial teams.
- Build alignment across technical and non‑technical stakeholder groups.
- Improve fulfillment performance in partnership with regional and local teams.
- Identify process defects and develop scalable corrective actions.
- Lead process‑improvement projects using data, metrics, and root‑cause analysis.
- Monitor delivery quality, operational efficiency, capacity, cost, and customer experience.
- Evaluate the long‑term impact of proposed operational and program changes.
- Develop new processes and standard operating mechanisms for program expansion.
- Track project schedules, dependencies, actions, risks, and unresolved issues.
- Mitigate delivery risks and escalate critical concerns when necessary.
- Conduct independent research and analysis to support strategic decisions.
- Identify opportunities to expand product selection through alternate fulfillment channels.
- Support fulfillment directly from seller and vendor facilities.
- Ensure alternate fulfillment programs maintain Amazon Prime customer experience standards.
- Coordinate pilot programs, market launches, and regional scale‑up activities.
- Standardize successful operating practices across relevant countries and teams.
- Influence stakeholders without relying solely on formal reporting authority.
- Manage multiple workstreams in a fast‑moving and ambiguous environment.
- Contribute to broader organizational initiatives where appropriate.
- Promote ownership, innovation, inclusion, and continuous improvement across programs.
Ideal Profile
- Bachelor’s degree from a recognized institution.
- Minimum 3 years of program or project management experience.
- At least 3 years of experience working cross‑functionally with technical and non‑technical teams.
- Minimum 3 years of experience defining and implementing process improvements using data and metrics.
- Demonstrated experience developing program requirements and measurable success criteria.
- Proven ability to lead projects from initial planning through implementation and performance review.
- Strong analytical capability and confidence working with complex operational datasets.
- Advanced Microsoft Excel knowledge, including Pivot Tables and VLOOKUP.
- Working knowledge of SQL for data extraction, validation, and analysis.
- Strong project planning, scheduling, and risk‑management skills.
- Ability to build processes, governance mechanisms, and scalable operating models.
- Experience communicating program results and recommendations to senior leadership.
- Strong stakeholder‑management capability across multiple organizational levels.
- Ability to coordinate teams across different functions, countries, and business units.
- Strong written and verbal English communication skills.
- Ability to develop clear reports, presentations, and decision documents.
- Demonstrated ownership and ability to work independently.
- Strong problem‑solving capability in uncertain or changing conditions.
- Ability to balance long‑term strategy with detailed operational execution.
- Experience driving end‑to‑end program delivery is preferred.
- Experience leading operational or fulfillment process improvements is advantageous.
- Knowledge of e‑commerce, logistics, seller operations, or vendor fulfillment is beneficial.
- Ability to manage competing priorities while maintaining deadlines and quality.
Skills Set
- Unified Alternate Fulfillment
- Seller Flex
- Vendor Flex
- Direct Fulfillment
- Program management
- Project management
- Logistics operations
- E‑commerce fulfillment
- Seller fulfillment
- Vendor fulfillment
- Global Specialty Fulfillment
- Network expansion
- Operational performance
- Process improvement
- Data analysis
- Advanced Excel
- Pivot Tables
- VLOOKUP
- SQL
- Performance metrics
- Program requirements
- Project scheduling
- Risk mitigation
- Root‑cause analysis
- Stakeholder management
- Senior leadership communication
- Cross‑functional collaboration
- Customer experience
- Prime delivery standards
- AMET regional programs
Why Join Us
This role offers the opportunity to shape the growth of Amazon’s alternate fulfillment network across Africa, the Middle East, and Turkey. The successful candidate will lead programs that expand product selection, improve fulfillment flexibility, and strengthen the customer experience without relying exclusively on traditional Amazon fulfillment centers. The position provides broad exposure to logistics strategy, seller and vendor operations, technology, data analytics, and regional program delivery. It is well suited to an experienced program manager seeking ownership of large‑scale initiatives with measurable operational and commercial impact.
About the Company
Amazon is a global technology, e‑commerce, logistics, cloud computing, and digital services company focused on providing convenient and reliable customer experiences. Through its Global Specialty Fulfillment organization, Amazon develops flexible delivery models that enable sellers and vendors to fulfill customer orders directly while maintaining high standards for selection, speed, and service quality.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics and Supply Chain
Function: Program Management
Salary: 20,000–32,000 (estimated) – please confirm the final offer with the employer.
Gender: Any
Nationality: Any
Job Type: Full‑time
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