Program Manager - Enterprise (US Region)

About the Company:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 65 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Key Responsibilities:

This position supports our US market and requires working night shift hours (6:00 PM – 3:00 AM IST) to align with US business hours. It is a fully remote role.

We are looking for an experienced Program Manager to support the operations and delivery of our blended, online and custom curated programs for our Enterprise clients across the US Region. The role requires someone with a strong background in delivery of learning journeys, comfort interacting with faculty and clients, and managing technology platforms.

The Responsibilities include:

• End-to-end management of the program from planning to delivery
• Serve as primary day-to-day point of contact for client interactions and work with them on interdependencies to ensure the program is launched as per timelines
• Managing client relationship for the project — understand their expectations, create plans, deliver, and regularly monitor program progress in line with client expectations
• Ensure seamless program delivery and learner experience — organizing sessions, setting up Zoom or classroom sessions, managing setup, organizing pre-reads, setting up program communications and program graduations
• Design, build, and maintain custom course content pages within Canvas LMS to deliver an engaging and intuitive learner experience
• Configure and manage course page layouts, navigation structures, modules, and learning pathways within Canvas LMS
• Identify process gaps and help plug them by simplifying the process
• Ensure goals are met in areas including customer satisfaction, turnaround time, quality, and learner satisfaction
• Manage internal and external stakeholders across different geographies to deliver on the program
• Produce accurate and timely reporting of program status and conduct after-action reviews

Key Skills

• 4–7 years of experience in managing delivery and operations of learning journeys
• Experienced in providing client support from program initiation to program completion
• Experience in running online programs on a Learning Management System (LMS) such as Canvas
• Knowledge of learning design principles and methodologies
• Video conference and MS Office capabilities — experienced with Zoom, Teams, WebEx, Word, Excel, PowerPoint
• Ability to work on multiple projects and prioritize meeting deadlines
• Ability to communicate fluently, both verbally and in writing

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.