Support the full training delivery cycle including venue booking room setup attendance coordination and on-site logistical support
Set up and maintain training equipment AV laptops microphones etc and ensure it is in safe working condition escalates maintenance issues promptly
Resolve logistics issues on-site as they arise and coordinate with Facilities IT as needed
Assist with the development and preparation of training aids manuals handbooks handouts digital assets
Handle participant registration confirm attendance and issue calendar invitations with all session details and joining instructions
Maintain and update training calendars coordinate with internal teams and external trainers to avoid conflicts
Provide front-line support to participants and trainers in person email phone before during and after sessions
Maintain accurate training records e.g trainee lists schedules attendance sheets in the LMS and or approved trackers
Ensure completion of required evaluations e.g post-session surveys follow up on pending responses
Compile attendance and utilization summaries and support the preparation of monthly year-end reports
Act as a point of contact for vendors and participants facilitate smooth coordination between them when necessary
Handle the invoice processing inform vendors of mandatory documents receive and verify invoices liaise with Finance for timely payment and update the invoice tracker
Support logistics-related purchasing e.g catering materials in line with organizational procedures
Act as an accessible resource for event and conference enquiries including weekends and after office hours when required
Draft and send participant communications reminders changes instructions to ensure clarity and readiness
Ensure all administrative processes comply with organizational policies health amp safety and data privacy requirements
Suggest process improvements to enhance efficiency accuracy and learner experience
Proficiency in MS Office applications
Minimum Knowledge, Skills & Experience:
Relevant high school degree .
2-5 years of relevant full-time experience , including database and Learning Management Systems (LMS).
Experience in project management.
Budget development skills and experience.
Excellent organizational and multitasking ability.
Outstanding communication skills.
Strong attention to detail.
Excellent writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage.