Job Title: Project/Program Manager
Required Experience 15+ Years
Location Chennai
Work schedule: Need to be Flexible to manage client meetings and internal stakeholders
Role Summary
We are looking for an experienced Project/Program Manager with a strong Enterprise Infrastructure background . This role demands a seasoned leader who can seamlessly merge technical with executive-level client management to lead large-scale IT infrastructure and engagements with excellent client-facing skills, stakeholder management, team leadership experience with proven expertise in managing NOC/SOC operations.
Technology skill requirement:
Strong understanding of Enterprise IT: EUC, Network, Windows, Cloud, Monitoring and ITSM platform and any AI skills will be an added advantage
Key Responsibilities
Program Delivery & Financial Governance
- Lead end-to-end infrastructure and network operations projects (Network, Windows, Monitoring platform and Cloud)
- Manage project scope, timelines, budgets, risks, and deliverables
- Drive governance meetings, service reviews, and operational excellence initiatives
- Ensure adherence to SLAs, KPIs, and customer commitments
- Ensure to bring business value and proactive opportunity within the engagement and meet the business targets
- Closely work with practice and solution team to enhance the customer requirements and proactive proposals
- Perform transition for any key engagements
- Ensure revenue details are updated and projected on weekly basis, ensure to work closely with finance team to invoice the customer on monthly basis
- Work closely with finance and legal team to conclude the SOWs
- Prepare SOW and work with finance and legal team to conclude the SOWs
- Work with vendors to determine the right BOM for any procurements and licensing for project requirements
Client & Stakeholder Management
- Serve as the definitive, trusted single point of contact (SPOC) for client executives, internal leadership, and technology partners
- Build strong relationships with client stakeholders and leadership teams
- Conduct regular service review meetings and present operational reports
- Manage customer expectations and ensure high levels of satisfaction
Governance
- Mentor, lead, and upskill a cross-functional engineering workforce spanning NOC, SOC, Cloud, and Systems infrastructure domains
- Drive capacity management, operational shift coverage, skill-gap analysis, and talent retention strategies
- Direct major incident response (P1/P2 bridges), coordinating rapid service restoration efforts during high-velocity network or infrastructure outages
- Coordinate cross-functional teams across Network, Security, Cloud, and Infrastructure domains
- Optimize core operational metrics including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Mean Time to Resolution (MTTR), and infrastructure availability scores
- Serve as a contributor to the CAB to evaluate infrastructure risk, approve critical changes, and prevent operational regressions
- Standardize all operational delivery models against strict ITIL best practices and organizational compliance mandates
- Ensure the Delivery lead growth opportunities are created and management targets are met
Infrastructure Knowledge
- Windows Server Administration
- Active Directory
- VMware Infrastructure
- Cloud Fundamentals (Azure/AWS/GCP preferred)
- IT Infrastructure Operations
- End user computing
- Networking (Firewall, SDWAN, Switching, GPON, Controllers)
- Infra level Migration activities
- Monitoring tools (Solarwinds, Zabbix/Nagios)
- ITSM (ServiceNow/Remedy)