Job Title: Project Manager - Payments & Digital Platforms
Location: Noida, Pune, Hyderabad
Region: EMEA
Experience: 10+ Years
Employment Type: Full-Time
Incumbent has to travel onsite in this opportunity for 6-9 months
Role Overview
We are seeking an experienced Project Manager to lead Payments and Digital Platform initiatives within the travel and airline industry. The successful candidate will be responsible for managing payment orchestration, digital customer experience, ancillary merchandising, customer self-service platforms, and end-to-end digital transformation programs while ensuring successful delivery of business objectives.
The role requires strong stakeholder management, payment ecosystem expertise, and experience coordinating multi-vendor technology programs across web, mobile, and enterprise platforms.
Key Responsibilities
- Lead and manage Payment Orchestration and Digital Platform workstreams across multiple business and technology teams.
- Coordinate implementation and integration of payment gateways, acquirers, alternative payment methods, and payment service providers.
- Drive initiatives related to PCI-DSS compliance , fraud prevention, payment security, settlement, reconciliation, and chargeback management.
- Manage digital customer experience delivery across:Web Platforms
- Mobile Applications
- Customer Self-Service Solutions
- Digital Commerce Channels
- Oversee ancillary merchandising initiatives including seats, baggage, upgrades, lounge access, and additional revenue-generating services.
- Plan and govern end-to-end project delivery including scope, schedule, budget, risks, dependencies, and resource management.
- Coordinate cross-functional teams including Product, Digital, Payments, Security, Architecture, Testing, and Operations.
- Manage vendor relationships and third-party technology providers.
- Lead digital release planning, deployment readiness, and go-live activities.
- Drive governance forums, steering committee updates, and executive project reporting.
- Ensure successful transition to business operations and post-production support.
Required Skills & Experience
- 10+ years of project management experience delivering complex digital and payment transformation programs.
- Strong experience in Payment Orchestration Platforms
- Payment Gateways & Acquiring
- PCI-DSS Compliance
- Fraud Management Solutions
- Settlement & Reconciliation Processes
- Digital Commerce Platforms
- Proven experience delivering enterprise web and mobile application projects.
- Experience with customer self-service and digital engagement platforms.
- Strong understanding of agile and hybrid project delivery methodologies.
- Experience managing distributed teams across onsite and offshore locations.
- Ability to manage multiple workstreams, stakeholders, and vendors simultaneously.
- Excellent communication, leadership, and stakeholder management skills.
Preferred Domain Experience
- Airlines
- Travel Technology
- Passenger Service Systems (PSS)
- Online Travel Agencies (OTA)
- Hospitality & Loyalty Platforms
Mandatory Certifications
Project Managers should possess one or more of the following certifications:
- PMP (Project Management Professional)
- PRINCE2 Practitioner
- PMI-ACP
- Equivalent industry-recognized Project Management certification
Desired Technical Knowledge
- Digital Commerce Platforms
- Microservices Architecture
- API Integrations
- Mobile & Web Technologies
- Cloud Platforms (AWS, Azure, GCP)
- Payment Service Providers (PSPs)
- Fraud & Risk Management Platforms
- Customer Experience Platforms
- DevOps & Release Management Processes