Project Manager (E-commerce)

Job Description

Role and Responsibilities

• Lead end-to-end project management for e-commerce and digital project implementation.
• Act as the Subject Matter Expert (SME) for e-commerce platforms and deployment best practices.
• Guide customers on solution design, implementation approach, and platform capabilities.
• Coordinate with third-party vendors for data integration, APIs, and solution components.
• Oversee overall project delivery, ensuring timelines, quality, and customer satisfaction.
• Manage risks, dependencies, and cross-team communication throughout the project lifecycle.
• Provide technical and functional direction to internal and customer teams.
• Understand duty-free product categories, pricing rules, promotions, and tax-free regulations.
• Align digital catalog with physical store inventory, SKU mapping, and stock accuracy.
• Manage relationships with technology vendors, Shopify partners, payment providers, and airport authorities.
• Ensure alignment between business goals, technical delivery, and operational readiness.

Quality Assurance & Compliance

• Oversee testing cycles: functional, integration, UAT, performance, and security testing.
• Ensure compliance with airport IT policies, cybersecurity standards, and data privacy regulations.
• Manage go-live readiness, cutover planning, and post-launch support.

Project Leadership & Delivery

• Lead the full lifecycle of the airport duty-free e-commerce project, from requirements gathering to deployment.
• Drive project planning, sprint management, timelines, and stakeholder communication.
• Coordinate with airport IT, duty-free retail teams, vendors, and integration partners.
• Ensure compliance with airport security, regulatory, and operational standards.

Technical Ownership

• Act as SME for the e-commerce platform (WooCommerce ,Shopify or similar), integrations, and backend architecture.
• Oversee API integrations with POS, ERP, inventory systems, payment gateways, loyalty systems, and airport operational systems.
• Work closely with developers to ensure scalable architecture, secure data flows, and high-availability infrastructure.
• Validate technical designs, solution architecture, and deployment pipelines.

Requirements

Project Management Skills

• 10-15 years of experience in technical project management or solution delivery.
• Experience delivering retail or airport e-commerce projects is a strong advantage.
• Strong documentation, requirement gathering, and stakeholder management skills.
• Ability to manage cross-functional teams and external vendors.

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