Description
Role: Proposition Manager Priority Banking
Location: Abu Dhabi
Role Purpose:
- Assisting in developing and managing the Priority Banking proposition
Responsibilities:
- Enhance the Priority Banking proposition to contribute towards segment revenue and profitability.
- Initiate and deliver all campaigns for Priority customers and coordinate with internal stakeholders for the target results.
- Manage customer segmentation (i.e. upgrade downgrade RM tagging) according to the approved process.
- Resolve escalated Priority Banking complaints in conjunction with CRU in a prompt and efficient manner.
- Manage contracts/SLAs with external vendors and obtain required Legal Compliance and Sharia approvals.
- Execute customer communication plan of Priority Banking for better customer engagement.
- Assist in development and roll out of improved Priority Banking processes to enhance customer experience
Specialist Skills / Technical Knowledge Technical Competencies Required for this role:
- Extensive knowledge of Retail Banking products & services and customer segment propositions
- Strong knowledge of marketing and promotion
- General awareness of competitors in the local banking industry.
- Excellent communication interpersonal and presentation skills.
Previous Experience:
- At least 3 years of experience managing a segment/banking preposition product or a brand if outside a market.
- Previous experience in the field of marketing or brand management is a plus.
- Experience in customer service/service management is desirable.
- Previous experience of handling and delivering projects.
- Previous experience being with accountable for a financial target.
Required Experience:
Manager
Key Skills Edp,Data Management,LMS,Corporate Attorney,Ims
Employment Type : Full Time
Experience: years
Vacancy: 1
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