About QNB
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job Purpose Summary
The incumbent is mainly responsible for providing various cash-based services to customers over the counter in an efficient, courteous and error-free manner.
Essential Duties & Responsibilities By Dimensions
- Shareholder & Financial
- Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
- Implement KPIs and best practices for Teller.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the Bank.
- Act within the limits of the powers delegated to the incumbent.
- Customer (Internal & External)
- Ensure customer satisfaction at all times by providing cash services in the most expeditious manner.
- Build and maintain strong and effective relationships with branch customers and all other related units of the Group to achieve goals/objectives.
- Assist customers in all their queries on the Bank’s products and seek solutions to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Internal (Processes, Products, Regulatory)
- Process transactions (cash, checks, remittance requests, credit card and loan payments, etc.) in compliance with approved policies/procedures and applicable regulatory guidelines.
- Examine checks for endorsements and verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Identify suitable opportunities to cross-sell products or services offered to customers.
- Authorize transactions within the range delegated to the incumbent.
- Forward all clearing items and remittance requests received from customers to the concerned department/unit within Group Infrastructure for processing.
- Balance currency, coin and checks in cash drawers and prepare the requisite report at the end of the day.
- Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Head Teller.
- Learning & Knowledge
- Possess working knowledge of functions to be performed in the teller area and related risks, together with a working knowledge of operations and controls.
- Identify related areas for professional development of self and act accordingly.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in the professional field.
Education And Experience Requirements
OR
- Bachelor’s degree / University graduate, preferably with a major in:
- Marketing
- Banking
- Finance
- Accounting
- Economics
- Business Administration
- Information Technology
- Related field of study
- Experience: No years of experience required.
Note: you will be required to attach the following:
- Resume/CV
- Passport
- QID
- Education Certificate
- Birth Certificate
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