Bayut & dubizzle is seeking a Team Leader for Quality & Complaints to drive day-to-day QA and complaints handling. You will audit interactions, mentor quality specialists, and use data-driven insights to close gaps while aligning with SOPs and customer experience standards.
You will own end-to-end resolution of escalated cases, coordinate with cross-functional teams, and deliver ongoing process improvements to ensure service excellence and high satisfaction levels.
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Abroad Work
Flyper
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Abroad Work