Experience of Project Planning, Tracking & Monitoring, understanding of Software Metrics Definition & data Analysis
Good Interpersonal, Written and Spoken Communication Skills
Skilled in Process audits, Metrics, Root cause analysis (RCA) & process improvement
Role :
Reviewing entire / E2E development life cycle activities and work products to ensure Compliance with QMS processes like project planning, monitoring project performance GOALs, SLA & KPI monitoring, CIPs, training, configuration management, risk management etc
Weekly monitoring of various health reports. collection and review of identified metrics.
Steering the customization and implementation of Quality Strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders‿ expectations
Capturing the Customer Satisfaction Levels, Facilitating Identification of Improvement Actions, Action Implementation thereby helping improve Customer Satisfaction
Driving the implementation of delivery practices, tools, standards, models and frameworks across the assigned portfolio
Reviewing contracts before sign off, identifying contractual commitments, enabling effective tracking of commitments
Driving effective risk management practices and initiatives across the portfolio, including early risk identification, mitigation and reporting
Enabling the effective closure of internal / external assessment / audit findings by delivery teams