Job Snapshot
Role: Quality Coordinator – Hospitality Standards
Location: Dubai, United Arab Emirates
Industry: Government Relations
Function: Quality Assurance
Experience: 0-4 years
Job Type: Full-time
Salary:
Gender: Male Candidate
Nationality: Any
Role Overview
Quality Coordinator – Hospitality Standards in Dubai, United Arab Emirates is a Government Relations opportunity for a bilingual professional who can support hospitality arrangements, quality management systems, ISO-aligned procedures, and operational performance monitoring for stakeholder and guest-related services. This role is suitable for a male candidate with strong Arabic and English communication skills, advanced Microsoft Office ability, and practical knowledge of planning, implementing, and improving quality-focused projects.
Role Context
The Quality Coordinator – Hospitality Standards will contribute to the smooth implementation of hospitality arrangements for stakeholders, official guests, unofficial guests, and representatives of government or official entities inside and outside the country. The role supports operational planning, quality control, performance tracking, and process improvement across hospitality-related activities. By helping apply ISO requirements, Excellence Program standards, and institutional quality objectives, this position strengthens service consistency, guest experience, and departmental alignment with strategic plans and initiatives.
Key Responsibilities
- Support hospitality arrangements for concerned stakeholders, official guests, unofficial guests, and representatives of official bodies.
- Coordinate with internal teams and external representatives involved in hospitality affairs inside and outside the country.
- Prepare, implement, and follow up on operational plans to support high-quality service delivery across department activities.
- Help apply quality standards across hospitality operations, procedures, initiatives, and assigned projects.
- Contribute to the development, update, and monitoring of quality management systems in line with departmental requirements.
- Measure and track performance indicators to assess operational effectiveness, service quality, and project completion progress.
- Support compliance with international standards, including ISO-related quality practices and documentation expectations.
- Assist in aligning departmental quality activities with Excellence Program standards and institutional quality goals.
- Prepare reports, work forms, performance updates, and supporting documents for management review.
- Coordinate project implementation activities by following timelines, documentation requirements, and assigned quality objectives.
- Review operational gaps, service improvement needs, and process risks that may affect hospitality quality and stakeholder satisfaction.
- Communicate clearly in Arabic and English when coordinating with teams, stakeholders, and official representatives.
- Use Microsoft Office programs to prepare plans, presentations, reports, trackers, and quality documentation.
- Carry out additional coordination, quality assurance, and project support tasks assigned by the direct supervisor.
Ideal Profile
- Bachelor’s degree in Quality Management, Business Administration, or an equivalent field from a globally recognized university with 2-4 years of relevant experience.
- Master’s degree in Quality Management, Business Administration, or an equivalent field from a globally recognized university with 0-2 years of relevant experience.
- Male candidate required for this position.
- Strong understanding of quality management, operational planning, performance measurement, and process improvement.
- Familiarity with ISO standards, institutional excellence frameworks, quality procedures, and service performance indicators.
- Proficiency in Arabic and English, including writing, speaking, reading, and comprehension.
- Advanced proficiency in Microsoft Office programs, especially Word, Excel, PowerPoint, and Outlook.
- Skilled in planning, managing, implementing, and applying projects within a structured operating environment.
- Ability to coordinate with stakeholders, official representatives, and internal departments in a professional and organized manner.
- Strong attention to detail with the ability to prepare accurate documentation, reports, plans, and performance records.
- Professional attitude, confidentiality, service mindset, and commitment to high standards in hospitality-related operations.
Skills Set
- Quality assurance
- Quality management systems
- ISO standards
- Excellence Program standards
- Operational planning
- Performance indicator monitoring
- Hospitality coordination
- Stakeholder coordination
- Guest arrangements
- Official body coordination
- Project planning
- Project implementation
- Process improvement
- Quality documentation
- Report preparation
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Arabic communication
- English communication
- Service quality monitoring
- Strategic plan alignment
- Institutional quality goals
- Administrative coordination
Why Join Us
This role gives candidates the opportunity to develop practical experience in quality assurance, hospitality standards, operational planning, and stakeholder coordination within a Dubai-based professional environment. The position offers exposure to ISO-aligned practices, excellence standards, performance measurement, and formal hospitality operations, making it a strong career step for candidates who want to grow in quality-focused administrative and coordination roles.
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