Quality Engineer

Madre Integrated Engineering | Full time

• Conduct scheduled audits of SOPs, CMDB records and preventive-maintenance evidence.
  
• Verify operational reports against ITSM system data.
  
• Track corrective actions arising from audits and quality reviews.
  
• Support root-cause analysis activities.
  
• Assist in maintaining the known-error database.
  
• Maintain quality documentation, audit records and audit trails.
  
• Support the QC Manager in maintaining service quality across the contract.
  

Requirements

• Diploma/Degree in Engineering or IT.
  
• ISO/IEC 20000 or ISO 27001 Internal Auditor certification.
  
• ITIL Foundation.
  
• Minimum 4 years of experience in quality or service-management support.
  
• Strong attention to detail and analytical ability.
  
• Good documentation and audit-record management skills.
  
• Understanding of ITSM and quality-management processes.
  
• Must comply with airport HSE, cybersecurity and security requirements.
  

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