Description
POSITION SUMMARY
Greet guests upon arrival and articulately explain details and amenities available. Respond to guest requests for special arrangements or services (e.g. unpacking dry cleaning press guest garment shoeshine assist with reservations and transportation) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities. Answer record and process all guest calls messages requests questions or concerns. Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards. Verify room status determine discrepant rooms prioritize room cleaning and update status of departing guest rooms. Document and resolve issues with discrepant rooms with the Front Desk. Prepare distribute and communicate changes in assignment sheets/work boards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring training scheduling evaluating counseling and motivating and coaching employees.
Follow all company and safety and security policies and procedures; report any maintenance problems safety hazards accidents or injuries; complete safety training and certifications. Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
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