To manage the reception/front desk, welcome and assist customers professionally, handle customer inquiries, coordinate appointments, and maintain a high level of customer satisfaction. The role will also support CRM activities by following up with customers and ensuring timely communication throughout their service journey.
Key Responsibilities
To manage the reception/front desk, welcome and assist customers professionally, handle customer inquiries, coordinate appointments, and maintain a high level of customer satisfaction. The role will also support CRM activities by following up with customers and ensuring timely communication throughout their service journey.
Key Responsibilities
- Welcome and greet customers in a professional and friendly manner.
- Manage the reception/front desk and direct customers to the appropriate department or staff.
- Handle incoming calls, customer inquiries, and messages promptly.
- Schedule and coordinate customer appointments and service bookings.
- Register customer details accurately in the CRM system.
- Maintain and update customer records and contact information.
- Follow up with customers regarding appointments, services, feedback, and pending requirements.
- Coordinate with Service Advisors, Sales, Workshop, and other departments to resolve customer queries.
- Monitor customer requests and ensure timely follow-up until closure.
- Handle customer complaints professionally and escalation issues when required.
- Conduct customer satisfaction follow-ups and collect feedback.
- Support customer retention and relationship-building activities.
- Prepare basic CRM reports and maintain daily records of customer interactions.
- Ensure the reception area is clean, organized, and presentable at all times.
- Perform other customer service and administrative duties assigned by management.
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