Reception Manager - Kuwait

Career Land Center is hiring an experienced Reception Manager for an Food & Beverage company in Kuwait.

We are looking for a polished and guest-focused hospitality professional who can lead the reception team, manage reservations and table flow, and ensure every guest receives a warm, professional, and seamless experience from arrival to departure. The Reception Manager will oversee the hosts and hostesses and ensure high standards of guest engagement, reservation management, and front-of-house coordination.

Key Responsibilities

• Welcome and greet guests warmly and professionally upon arrival.

• Manage guest arrivals, seating, waiting lists, and departures efficiently.

• Ensure guests receive excellent service from the moment they enter the restaurant.

• Handle guest requests, feedback, and complaints professionally and promptly.

• Maintain a high standard of hospitality, guest satisfaction, and restaurant image.

• Manage daily reservations, bookings, walk-ins, VIP guests, and special requests.

• Maintain accurate reservation records and monitor table availability.

• Coordinate table allocation according to reservations, guest preferences, and restaurant capacity.

• Manage waiting lists during busy periods and communicate estimated waiting times clearly.

• Monitor table turnover and coordinate with the service team to optimize seating.

• Supervise, guide, and support receptionists, hosts, and hostesses.

• Prepare staff schedules and ensure adequate reception coverage at all times.

• Conduct daily briefings and communicate important reservations, VIP guests, events, and special requirements.

• Train team members on guest service, restaurant standards, telephone etiquette, and reservation procedures.

• Monitor staff grooming, appearance, punctuality, and professional conduct.

• Coordinate closely with the Restaurant Manager, service team, kitchen, and management team to ensure smooth operations.

Requirements

• Previous experience as a Reception Manager, Head Hostess, Guest Relations Supervisor, or similar front-of-house leadership role.

• Strong experience in restaurants, cafés, hospitality groups, or F&B operations.

• Experience managing hosts, hostesses, or reception teams is required.

• Strong knowledge of reservations, table management, guest flow, and waiting-list handling.

• Excellent customer-service, communication, and guest-relations skills.

• Strong leadership, team-management, and training skills.

• Ability to work in a fast-paced hospitality environment.

• Professional appearance, positive attitude, and strong attention to detail.

• Good organizational and problem-solving skills.

• Experience with reservation systems is an advantage.

• International hospitality experience is an advantage.

• Willingness to relocate to Kuwait.

Benefits

• Competitive salary package

• Transportation provided

• Medical insurance

• Paid annual leave

• Airfare/flight benefits according to employment terms

• Employment visa/work permit support

• Relocation support according to employer policy

• Other benefits included in the employment package

• Opportunity to work with a large hospitality group in Kuwait