Reception Support Nehmeh

Key Responsibilities:

• Responsible of encouragingly selling services to customers with high level of professionalism.
• Responsible of ensuring customer requests are addressed on time and brief the customers on the products and services.
• Responsible of advising customers on about warranty protections and potential cost savings.
• Responsible of communicating to the customers on the power tools problems and warranty issues.
• Responsible to provide the necessary information to the customers on OEM (Original Equipment costs) part options.
• Responsible of supporting in the development of solutions to keep the costs low while resolving issues.
• Responsible of resolving customer complaints to enhance customer loyalty.
• Responsible of maintaining a complete customer relations and follow up policy that ensures maximum customer satisfaction.
• Responsible of supporting in completing the repair orders and necessary documentations on arrival of the customer.

Qualifications / Requirements:

• Vocational Course in Technical or Equivalent
• Strong Written and verbal communication skills.
• Familiar with MS Office Suits: Excel and Word.
• Able to handle sensitive and confidential information.

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