Receptionist

Job Description:

Exciting Opportunity: Join MG – Ras Al Khaimah as a Receptionist

Are you friendly, organized, customer-focused, and passionate about delivering an exceptional customer experience?

Join MG as a Receptionist, where you’ll be the first point of contact for customers visiting the service centre and play an important role in ensuring smooth communication, service appointments, and customer support.

Key Responsibilities:

• Welcome customers and visitors warmly, guide them at reception, and offer refreshments.
• Inform customers of their approximate waiting time and ensure they are comfortable during their visit.
• Answer, screen, transfer, hold, and manage incoming telephone calls professionally.
• Arrange service appointments and conduct customer reminder calls.
• Follow up on customer complaints and prepare customer feedback reports.
• Understand customer inquiries and provide appropriate information or direct them to the relevant department.
• Manage internal and external telephone communications and respond to switchboard enquiries.
• Provide general administrative and receptionist support, including data entry, keyboarding, and photocopying when required.
• Ensure the timely and proper distribution of incoming and outgoing mail.
• Maintain a clean, organized, and professional reception area.
• Perform other duties and responsibilities as assigned by the Service Manager.

Role Purpose:

To enhance the customer experience throughout the service visit by providing a warm and professional reception, efficiently managing service appointments and telephone communications, and supporting the Service Department with administrative activities.

What We’re Looking For:

• Experience: Minimum 2 years of relevant experience in a similar receptionist, customer service, or administrative role.
• Education: Bachelor’s degree in any discipline or Diploma.
• Languages: Fluency in English is essential; Arabic is preferred.
• Computer Skills: Computer literate with good keyboarding and data-entry skills.
• Equipment Knowledge: Good telephone and computer skills.
• Training/Certification: Relevant certification or training is preferred.
• Key Qualities: Professional, friendly, organized, customer-focused, and an excellent communicator.

Why Join MG ?

Be part of a professional automotive environment where customer satisfaction, teamwork, and service excellence are at the centre of everything we do.

Ready to Make a Difference?

If you are passionate about customer service, enjoy interacting with people, and take pride in creating a welcoming customer experience, we’d love to hear from you.

MG

British motor brand MG has been around since the 1920s, representing a long and prestigious pedigree in the world of cars. Today, the company has a global presence with an impressive fleet of vehicles for all needs.

Inter Emirates Motors, a subsidiary of Ali & Sons Holding started its partnership with MG in late 2020. Today, it operates six showrooms and five service centres in Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, and Al Ain. With almost 100 after-sales representatives, we ensure our customers get the best possible service throughout their buying journey.

#J-18808-Ljbffr