Receptionist

The Receptionist is the first point of contact for customers and visitors and sets the tone for the customer experience from the moment of arrival. The role is responsible for front of house reception, telephone and enquiry handling, accurate capture and routing of walk-in and telephone leads to the sales team, appointment coordination, and general administrative support to the showroom. The role requires a warm, professional and well presented manner combined with the organization to manage a busy front desk without losing a single customer enquiry.

KEY DUTIES & RESPONSIBILITIES

Front of House & Customer Reception

• Greet and welcome every customer and visitor promptly and courteously, establish the purpose of their visit, and direct them to the appropriate consultant or department.
• Maintain hospitality standards for waiting customers, including refreshments and comfort, and keep waiting times visible to the sales team.
• Maintain a clean, tidy and professionally presented reception and customer area, liaising with housekeeping and facilities as required.

Telephone & Enquiry Handling

• Answer incoming calls promptly, route them accurately, and take clear and complete messages where the recipient is unavailable.
• Respond to general enquiries about products, opening hours, location and services, and escape detailed product or pricing questions to the sales team.
• Capture every walk-in and telephone enquiry accurately in the CRM with full contact details and source, and pass leads to the sales team without delay.

Appointments & Coordination

• Manage the showroom appointment and test drive diary, confirm bookings with customers and issue reminders.
• Coordinate meeting room bookings, visitor arrangements and hospitality for management meetings.
• Support coordination of customer attendance at pop-up events, launches and activations.

Administrative Support

• Manage incoming and outgoing mail and courier shipments and maintain the associated records.
• Maintain stationery, pantry and reception supplies, raising purchase requests in good time to avoid shortages.
• Provide general administrative support including filing, scanning, data entry and document preparation as directed.

Visitor Control & Confidentiality

• Maintain the visitor log and follow access control procedures for staff only and stock areas.
• Handle customer and company information with confidentiality and in line with data protection expectations.
• Support customer satisfaction follow-up calls and surveys as directed by management.
• Uphold company values throughout business practices and utilize sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

POSITION REQUIREMENTS

Educational Qualifications

• Secondary school certificate as a minimum; a Diploma or Bachelor's degree in Business Administration or a related field is an advantage.

Work Experience

• 1 to 3 years of experience in a reception, front desk, or customer service role, preferably in automotive retail, hospitality, or luxury retail.
• Experience capturing and routing customer enquiries through a CRM system is preferred.

Skills & Personal Attributes

• Warm, professional and well presented, with excellent telephone and face to face manner.
• Strong organization and the ability to multitask across visitors, calls and administrative work without errors.
• Accurate data capture and disciplined lead recording, understanding that every enquiry represents potential revenue.
• Proficiency in MS Office and confidence learning CRM and appointment systems.
• Discretion and confidentiality in handling customer and company information.
• Fluency in English; Arabic is an advantage.

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