Receptionist - Emirati Nationals Only

YOUR TASKS

• Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
• Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.
• Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
• Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.
• Assist with any administration request or reports as requested.
• Support and cover the incentive coordinator in his absence
• Support in NPA First Calls to have the customer experience on DHL Service
• Support in answering call center calls if needed
• Assist the service point walkin customers if needed
• Provide Continuous Improvement initiative and suggestion to improve Reception process

YOUR PROFILE

• Sounds educational background with knowledge of the Service industry an advantage
• Excellent English communication skills with knowledge of Arabic is an added advantage
• Typing speed of minimum 30 words a minute Passion for delighting customers
• Should be self motivated and able to work under pressure
• Good relationship building and interpersonal skills
• Working knowledge of MS office packages
• Team Player