Receptionist (Emiratized Role - Part Time)

Job description

JOB SUMMARY / INTRODUCTION

Actively supports the customers at FAB Business School and provides support to the Learning Team. The receptionist is often the first business contact a person will meet at any organization. Therefore, it is an expectation that the receptionist maintains a calm, courteous and professional demeanour at all times regardless of the visitor's behaviour. Some personal qualities that a receptionist is expected to have in order to do the job successfully include: cheerfulness (always with a smile), attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.

KEY RESPONSIBILITIES

• Act as first point of contact to External & Internal persons, clients, prospects & FAB staff.
• Active role using her /his multi lingual skills with all other FAB departments within & outside the UAE.
• Responsible to receive and greet all persons.
• Handles all visitors & clients.
• Handles initial client leads, information, & complaints.
• The business duties of the receptionist include: answering visitor inquiries about FAB Business School directing visitors to their destinations, sorting mail, answering incoming calls on multi-line telephones, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. The office expects the receptionist to ensure that the lobby area is kept tidy.
• The receptionist may also assume some security guard access control functions for an organization by verifying employee / client identification, issuing visitor passes, and by observing and reporting any unusual or suspicious persons or activities.
• Preparation of monthly MIS as per the requirement.
• All other tasks as reasonably requested.
• FAB Policies and Procedures along with regulatory Guidelines are to be adhered to.

REQUIREMENTS / QUALIFICATIONS

• Ability to work within a team and develop professional relationships.
• Language skills in English and Arabic.
• Good track record of performance.
• Knowledge of locations within the UAE.
• Good administration skills.
• Ability to work within a team and develop relationships.
• The person must be a strong character coupled with good manners & discretion who can handle difficult personalities (male & female) without aggression.
• At times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly.
• The job holder must be a presentable and self- motivated person with exceptional interpersonal, communication, relationship and multi lingual skills.

Preferred / Beneficial

• Preferably a university degree in business, languages, economics or marketing.
• Skills
• Ability to work within a team and develop professional relationships.
• Language skills in English and Arabic.
• Good administration skills.
• Ability to work within a team and develop relationships.
• Exceptional interpersonal, communication, relationship and multi lingual skills.

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.

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