About the Client
A premium aesthetic and dermatology clinic in Dubai offering advanced solutions in aesthetic medicine, dermatology, and hair restoration. The clinic focuses on delivering personalized treatments, high standards of clinical care, and a premium patient experience.
About the Role
We are looking for experienced and professional Receptionists / Patient Coordinators to join our client’s team in Dubai. The ideal candidates will have previous experience in a clinical or aesthetic healthcare environment, excellent communication and client-handling skills, and the ability to deliver an exceptional patient experience.
Key Responsibilities
- Manage the complete patient journey, from initial inquiries and appointment scheduling to treatment coordination and follow-ups.
- Welcome patients and provide a professional, personalized, and premium front-desk experience.
- Handle patient inquiries through phone calls, WhatsApp, emails, and in-person communication.
- Coordinate appointments, consultations, and treatment schedules with doctors, nurses, and other clinical staff.
- Explain clinic services, aesthetic treatments, and available packages while supporting patient conversion and retention.
- Maintain accurate patient records, appointment schedules, and administrative documentation while ensuring confidentiality.
- Handle patient concerns and feedback professionally while maintaining high standards of customer service and clinic operations.
- Russian, Tunisian, Moroccan, Uzbek, Kazakh, or European candidates preferred.
- Previous clinical experience as a Receptionist or Patient Coordinator is mandatory.
- Experience in an aesthetic, dermatology, cosmetic surgery, or premium healthcare clinic is highly preferred.
- Strong patient coordination, appointment management, and client relations skills.
- Excellent communication, interpersonal, and customer-service skills.
- Previous experience in sales, treatment coordination, patient conversion, and retention is an advantage.
- Professional and well-presented, with the ability to confidently interact with VIP and high-profile clientele.
- Strong organizational and multitasking skills, with the ability to work efficiently in a fast-paced clinic environment.
- Available for full-time employment in Dubai.
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