Job Summary:

As our Regional HR Lead - MENA you will primarily focus on providing support onsite to our employees in the MENA region and will partner with the HR team in the U.S. on processes and projects. This role will be one of the early stage hires in the MENA headquarters for iHerb located in Dubai. This role will work closely with other HR Business Partners on employee relations issues performance management onboarding and offboarding practices team member development and this role you will manage and drive HR operations within Workday ensure strict adherence to UAE labor compliance and provide strategic HR guidance to local managers.

Job Expectations:

Act as the central point of contact for the Dubai office providing multidisciplinary support: HR policy/procedures administrative first-line IT and general office inquiries from outside parties (visitors delivery mail vendors etc.)
Answer employee HR requests and questions or redirect correspondence to the appropriate contact on the team
Assist with new employee onboarding hiring processes including new hire paperwork review I-9s and process E-Verify within timelines
Liaise with managers other departments and/or functions (payroll benefits IT etc.) as needed for onboarding/exiting
Provide advice assistance and follow-up on company policies procedures and documentation;
Coordinate the resolution of specific policy-related and procedural problems and inquiries;
Support performance management activities working closely with department managers and supervisors to support our Pay for Performance journey at iHerb
Review edit and approve employees written warnings coaching plans and performance snapshots prior to being issued to employees
Make recommendations to management regarding separation of employment for specific employees
Hold clear and professional conversations providing benefits-related information to employees
Provide support to other HR teams in recruitment engagement benefits wellness recognition and communication
Organize & maintain personnel records with confidentiality
Manage and update job changes through Workday
Process termination in Workday conduct exit interviews for terminating employees and lead exit processes
Be a culture champion of the iHerb guiding principles
Maintain accurate associate data in Workday including new hire information termination details organizational structure updates job titles salary increases and other personnel-related data
Conduct record audits as needed
Serve as the main point of contact for iHerb employees in the MENA region regarding company policies and procedures
Review job descriptions to ensure the formatting is correct iHerb language is referenced and consistent across JDs ensure the title matches the JP etc.
Assist with HR global projects as needed

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice.

Knowledge Skills and Abilities:

Required:

Experience supporting onsite office operations and employees in a dynamic work environment
Proven experience in Human Resources including employee relations performance management and HR business partnering responsibilities
Experience supporting managers and employees in a fast-paced and evolving business environment
Strong interpersonal and communication skills
Strong multi-tasking skills and ability to succeed in a start up environment with minimal supervision and remote support/management
Good organizational and time management skills
A high degree of accuracy and attention to detail
Excellent organization skills and ability to multi-task

Equipment Knowledge:

Experience with Microsoft Office Suite (e.g. Word Excel PowerPoint etc.)
Experience with Google Business Suite (e.g. Gmail Drive Docs Sheets Forms. etc.) preferred
Experience with HRIS systems (Workday) preferred
Ability to use copier computer and other office-related equipment

Experience Requirements:

Generally requires a minimum of seven (7) years experience in Human Resources supporting various levels of Human Resources and department management
Prior experience working within a highly diverse multinational company culture with a proven ability to support and navigate diverse workforces across multiple regions and cultures

Education Requirements: